Overview
Hybrid
Depends on Experience
Full Time
Job Details
Job Description:
Our client is seeking a Software Support Analyst to join their IT team, focusing on software support, network troubleshooting, and client interaction. This role requires a professional with a strong background in IT support and customer service, capable of managing software systems and providing exceptional support to end-users. The position involves a blend of on-site and remote work, offering a flexible work environment. The candidate will be instrumental in implementing software solutions and providing training and support to enhance user experiences.
Responsibilities:
- Provide installation and setup assistance for software systems and modules to ensure optimal functionality.
- Maintain and troubleshoot issues related to client/server software and desktop hardware to minimize downtime.
- Conduct rigorous testing of software applications to ensure reliability and performance.
- Deliver end-user training and create technical guides and training materials to enhance user competence and confidence.
- Offer phone support to end-users, addressing a variety of technical issues with patience and professionalism.
- Identify, research, and resolve technical problems related to hardware and software using advanced troubleshooting skills.
- Document, track, and monitor problems to ensure timely resolutions and maintain high service quality.
- Assist with special projects related to IT support as required, demonstrating flexibility and teamwork.
Qualifications:
- Bachelor’s Degree in Information Technology or related field, or equivalent professional experience.
- Minimum of three years of experience in the Information Technology field.
- At least two years of experience providing phone support in an IT environment.
- Experience with on-site software implementation is highly desirable.
- Proficient in SQL Server installation and troubleshooting.
- Exceptional written and verbal communication skills.
- Ability to type 50 words per minute by touch.
- Advanced problem-solving skills and a strong customer service orientation.
- Knowledge of Microsoft Office Suite and basic network troubleshooting procedures.
- Pharmacy experience is preferred but not mandatory.
Pay Range: $65K - $75K Annually
This position offers a hybrid schedule, with time split between the office and remote work.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.