Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Job Details
Join our team as a Junior IT Analyst and play a crucial role in supporting and enhancing IT infrastructure. This position offers a dynamic environment for tech enthusiasts eager to make an impact.
Responsibilities
- Provide comprehensive support for desktops, laptops, and servers to ensure optimal performance.
- Troubleshoot and resolve network issues, including those involving VoIP phones and other network devices.
- Manage IT service management tickets, ensuring timely resolution in line with service level agreements.
- Collaborate with non-IT staff to address technical needs directly on the production floor.
- Maintain and update IT infrastructure, including software installations and system patches.
- Participate in training sessions to stay updated with corporate IT policies.
Skills
- High school diploma or equivalent with significant IT experience.
- Strong expertise in supporting PCs, servers, and network infrastructure.
- Excellent problem-solving skills and the ability to work independently.
- Effective communication skills for interacting with various stakeholders.
Preferred Skills
- Experience with Microsoft Windows Server OS and Office 365.
- Familiarity with Ethernet, wireless, LAN/WAN technologies, and firewalls.
- Knowledge of IT service management tools and ticketing systems.
- Adaptability to fast-paced environments and changing priorities.
At Horizontal, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and experiences to join our team.
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.