Overview
Remote
Full Time
Skills
Scripting
Operations
API
Subject Matter Expert
Shell Scripting
Metrics
Microsoft Teams
Telephony
Registrations
Job Details
Job Title: Teams SME
Location: NYC or Scottsdale, AZ or Omaha, NE or Remote
Duration: Full Time (Permanent)
Job Description:
Must-Have
Provide support on daily customer-initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer), and Audio conference services.
Understanding of Teams Licensing and Communication Credits
Troubleshoot and configure Teams, Channels, Private Channels, and their members.
Retention Policies, E-911 understanding, Device-focused troubleshooting
Configuring Messaging Policies, Meeting Policies, Delegations, and Calendar
Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs, and base metrics
Teams' Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict and/or optimize
Knowledge of Exchange, Entra, Teams, PowerShell, and associated Graph commands
Knowledge of App Centric Mgmt for Teams
Knowledge of API Registrations for Teams Apps, both Delegated and Application levels
Able to quickly work on Exec-level issue escalations and provide an initial RCA within a reasonable time frame
Able to accurately test new features to an enterprise comfort level to raise a Change
Always be up-to-date on new Teams features and Security updates
Knowledge on 3rd Party App Integration, External Access, Federation, and Guest Accounts
Knowledge of Teams-related SharePoint / OneDrive areas.
PowerShell Scripting / MS Graph knowledge and understanding.
Capture, triage, troubleshoot, and resolve issues, escalate when needed, and engage 3rd parties as needed to fulfil support needs.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.