Overview
On Site
USD 30.00 - 45.00 per hour
Full Time
Skills
Telecommunications
Policies and Procedures
Order Entry
Forms
Data Integrity
Provisioning
ProVision
Network Engineering
Escalation Management
Customer Service
Regulatory Compliance
Order Processing
Privacy
Order Management
Reporting
Sales
Billing
Business Analytics
Business Analysis
Training
Job Details
Order Provisioner
Work Location - Dallas TX 75202
Positions Requested - 1
Hours per Day - 8
Hours per Week - 40
Total Hours - 1-year contract initially
or Permanent Resident
Project - NG 911 Inside Order Writer
Additional Job Detail Key Roles and Responsibilities
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
Work Location - Dallas TX 75202
Positions Requested - 1
Hours per Day - 8
Hours per Week - 40
Total Hours - 1-year contract initially
or Permanent Resident
Project - NG 911 Inside Order Writer
- An Inside Order Writer is responsible for accurately processing customer orders for Public Safety Answering Points (PSAPs) including ASE / AVPN and other telecommunications services, by collecting and inputting detailed information into order forms/internal systems, ensuring timely order fulfillment and adherence to company policies and procedures while maintaining a high level of customer service.
Additional Job Detail Key Roles and Responsibilities
- Typical tasks may include, but are not limited to, the following:
- Order Entry: Receive customer orders via PSS Sales and/or Engineering roles, carefully verifying all details like customer information, service address, desired bandwidth and circuit connection details
- Data Input: Accurately input customer order details into order management system or order forms adhering to data integrity standards and system guidelines.
- Order Validation: Review orders for accuracy, identifying potential issues like service availability, address verification, and resolve them proactively.
- Service Provisioning: Initiate the necessary steps to provision services based on customer orders, including coordinating with network engineering teams to drive service activation and order completion
- Escalation Management: Identify and escalate order issues to relevant departments for resolution, ensuring timely customer service.
- Compliance: Adhere to all company policies, procedures, and regulatory requirements related to order processing, data privacy, and sales practices.
- System Proficiency: Maintain expertise in using order management systems, including proficiency with order tracking tools and reporting functionalities.
- Job Contribution: Supports sales and customer base with a revenue of $300M.
- Directly drive deployments, billing, and revenue.
- Supervisor: No
- Education/Experience: Bachelor's degree (BS/BA) desired.
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.