Overview
On Site
Depends on Experience
Contract - W2
Contract - 48 week(s)
Skills
QA
Job Details
Service Desk Personnel
Primary Location: Nashville, Tennessee
V-Soft Consulting is currently hiring for a Service Desk Personnel for our premier client in Nashville, Tennessee.
Education and Experience »
Knowledge, Skills and Abilities »
Communication & Collaboration Skills:
Technical Knowledge & Skills:
WHAT YOU’LL DO:
Job Responsibilities:
Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days:
Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed:
Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log:
Interested?
Qualified candidates should send their resumes to sgarikapati@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-ST1
Primary Location: Nashville, Tennessee
V-Soft Consulting is currently hiring for a Service Desk Personnel for our premier client in Nashville, Tennessee.
Education and Experience »
- Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management.
- Experience working with multiple teams, including application coordinators, trainers, and QA personnel.
Knowledge, Skills and Abilities »
Communication & Collaboration Skills:
- Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests.
- Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively.
Technical Knowledge & Skills:
- Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices.
- Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies.
- Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows.
- Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint.
WHAT YOU’LL DO:
Job Responsibilities:
Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days:
- Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days.
- Follow up with the requester for any additional needed information within 1 business day.
- Ensure all communication with the requestor is noted within ServiceNow.
- Ensure all time spent on non-HRB tickets is noted within ServiceNow.
Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed:
- Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered.
- After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes.
- Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed.
- Work with the LARS Application Coordinator to ensure the requester's sign-off is obtained.
Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log:
- Ensure that all changes are consistently logged within one business day of implementation.
- Store any supporting documentation in the assigned location within the SharePoint site.
- Collaborate with the LARS Application Coordinator to maintain an up-to-date log.
Interested?
Qualified candidates should send their resumes to sgarikapati@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-ST1
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