Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
ServiceNow
Job Details
To serve as a customer facing Technical ServiceNow Consultant on various ServiceNow implementations and integrations for our client s customers, they will also be mentoring and leading 4 junior technical consultants while on project.
Day to Day Responsibilities:
Collabera is looking to add a Technical ServiceNow Consultants(TC) to their team in Tampa, FL. This person will serve as a customer facing Technical ServiceNow Consultant on various ServiceNow implementations and integrations for our client s customers. The TC role is a mixture between a ServiceNow Architect, ServiceNow Developer, and a client-facing Consultant. They will be responsible for engaging 3-4 customers on average simultaneously and owning the accounts, the relationships, and the ServiceNow implementation(s)/integration(s) from beginning to end. Although they are only working with 3-4 customers at once, their average customer engagement will last 3-5 years. On the customer facing side, they will be responsible for meeting with their customers, understanding their current state, desired end state with regards to ServiceNow, working with the architect to design a solution, working with the offshore development team to develop the solution, and advising their customers throughout the integration/implementation process. In Addition, this consultant will be leading and guiding 4 Junior Technical Consultants to help mentor them on client engagements, best practices, and how to be a true consultant in a managed service environment, they should have a zest for mentorship and a natural team-player/leader.
Must Haves:
- 5+ years of ServiceNow Platform experience- experience as a ServiceNow Developer working their way up to a ServiceNow Consultant
- Experience in specific ServiceNow modules:
- SPM
- CIS - does not need to be specifically in SPM, any type of CIS cert will work
- Previous experience in client facing/consulting role
- Domain separation experience related to ServiceNow (Managed Service Providers can use Domain Separation within ServiceNow to lease parts of a ServiceNow instance to other organizations.)
- Previous experience delivering complex ServiceNow solutions and integration
- Ability/Willingness to mentor/manage junior talent.
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