Overview
On Site
$35 - $38 hr
Contract - Independent
Contract - W2
Contract - 5+ mo(s)
Skills
INSTALLATION
INSTALLED
Job Details
Payrate: $35.00 - $38.00/hr.
Summary:
The main function of a systems support technician is to be responsible for the installation, configuration, and administration of Windows desktops.
Responsibilities:
Qualifications:
Desired skills:
Pay Transparency: The typical base pay for this role across the U.S. is: $35.00 - $38.00 /hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (;/span>
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
Summary:
The main function of a systems support technician is to be responsible for the installation, configuration, and administration of Windows desktops.
Responsibilities:
- Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation
- Setup new users, including desktop configuration, email accounts, ldap accounts, VPN accounts
- Support employees, both local and remote, with Desktop issues, account issues, access to various internal services
- Troubleshot software issues on employee s desktops/laptops
- Some off-hour support for may apply
- Supervise personnel engaged within the enterprise operations center, including managing operations in a multi-shift staffing model.
- Participates in root - cause analysis of complex problems.
- Performs technical project assignments to include assessing and resolving issues and report development.
- Provides daily supervision and direction to support staff, to include technical and administrative direction.
- Ensures support staff have a full understanding of duties.
- Early analysis; contact POCs for confirmation of event.
- Troubleshoot affected CI - ping, log into router/switch to check logs and interface status
- Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets.
- Open and manage tickets with outside vendors, e.g., Telecommunication
- Communicate - Generate correspondence required for incident management, to include notifications and follow up with modal POCs regarding cyber incidents, service degradations, outages, daily operational status reports, and COE Morning summary report.
- Critical Incidents -initiates the Critical Incident Management process and anchors the Incident Response Bridge process.
- Take notes from bridge call to update Outage communications.
- Contacts the necessary team members to join bridges.
- As required, document the Root Cause Analysis (RCA) for the incident, gather and process the required information, and assign a sequential RCA number to the new document.
- Identify what RCA information can be moved to the knowledge management repository.
- Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (i.e., Hands-on at Data Center, escort un-badged personnel in Data Center).
- Knowledge Management and Documentation - maintain POC and site information for remote sites, create and update SOPs for IMC processes.
- Generate and distribute daily and weekly reports
Qualifications:
- Must have a minimum of 5 years of related experience providing in-depth knowledge and
- expert support to an enterprise operation center, managing operation teams in a shift environment.
- Performs day-to-day activities required to monitor systems for events or alerts. Coordinates and manages the resolutions of events and alerts. Monitors and identifies problem areas and coordinates resolutions.
- Applies fundamental concepts, processes, practices, and procedures on technical assignments.
- Must have a minimum of 5 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
Desired skills:
- Familiarity with Service Now
- Familiarity with BMC Remedy
Pay Transparency: The typical base pay for this role across the U.S. is: $35.00 - $38.00 /hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (;/span>
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.