Overview
Skills
Job Details
- Responsibilities :
* Providing level-2 and level-3 technical support for Citrix / XenApps server environment
* Monitoring of VDI platform with various client tools Netscaler, ControlUP)
* Support will include:
* VDI End-User Sessions
* VDI Stack
* Level-2 management and technical support
* Ensuring virtual sessions are working as intended
* Handling IT- VDI related requests or inquiries received by client helpdesk
* Ensuring all Citrix platform server systems under management have updated software patches
* XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
* Ensure high levels of client satisfaction for the products/solutions which are supported
* Addresses all technical questions around VDI and Citrix
* Participate in client meetings to update team members
* Ability to be the technical Subject Matter Expert within the Environment
* Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.
- Qualifications Skills, Experience & Qualifications :
* Advanced system testing tool knowledge & experience
* Strong technical experience with the following technologies: * Citrix Xen Desktop
* Citrix Xen Server
* Microsoft Windows infrastructure.
* Ability to work well within a team environment
* Experience with Workflow analysis
* Technical collaboration for client problem solving
* Ability to apply best practices to ensure maximum amount of production
* Ability to provide one-on-one training to teammates