Product Quality Lead

Job#: 2086709

Job Description:

Apex Systems is looking to hire an ONSITE Product Quality Leader for our client based out of Greensboro, NC.

This assignment is anticipated to be a 12 month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment.

This will also have a first shift Monday-Friday schedule.

Responsibilities:

• Investigate and prioritize market product quality issues to ensure product performance and customer satisfaction.
• Lead problem-solving activities across engineering, purchasing, manufacturing, and field service teams.
• Chair Field Quality Meetings and lead Quality Action Groups for assigned markets.
• Detect and quantify customer quality issues early using enhanced analytics.
• Recommend containment actions and appropriate quality tools for field issues.
• Coordinate and prioritize quality actions across internal departments.
• Communicate product quality status and customer satisfaction metrics clearly across the organization.
• Validate the effectiveness of implemented quality solutions.
• Present technical descriptions for external campaigns and participate in campaign committees.
• Identify and escalate potential safety-related issues.
• Lead initiatives within the Product Quality Leader network to meet application quality goals.
• Influence prioritization of major unresolved issues across the team.

Experience:

• Bachelor's degree in engineering or a business-related field; Master's degree preferred.
• 5+ years of experience in the automotive industry, ideally in service or maintenance roles.
• Strong verbal and written communication skills.
• Experience leading cross-functional teams or managing projects.
• Familiarity with dealership operations or direct dealer interface.
• Strong judgment and prioritization skills focused on customer and brand value.
• Ability to build credibility and establish positive relationships across teams.
• Experience with quality solving processes, predictive analytics, and data mining.
• Strong customer focus and global collaboration experience.
• Fluent in English.
• Global experience in product quality or customer satisfaction roles.
• Proven ability to align technical work with broader business strategies.
• Experience presenting technical findings to executive or cross-functional committees.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.178.178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.