NOC (Network Operations Center) Engineer

Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE,IP, messaging).Provide leadership in managing network outages from localized incidents tonetwork-wide events.Lead and mentor NOC personnel, offering technical guidance and skilldevelopment.Develop and maintain training programs and operational documentation.Communicate effectively with internal and external stakeholders regardingservice impacts and resolution progress.Support capital program deployments through real-time alarm monitoring, initialtriage, and break-fix change execution.Provide 24/7 operational monitoring, ticket handling, and troubleshooting toensure network stability and minimize post-deployment issues.Monitor KPIs, alarms, and system degradations, escalating where needed toensure proper implementation and network performance.Perform pre- and post-deployment validations to confirm successful upgradesand proactively identify issues.Respond to alarms from tools such as One Console, Splunk, OpenSearch,NetScout, and CyberArk.Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolveservice-impacting issues.Schedule and coordinate critical maintenance and break-fix activities with internalteams and vendors.Participate in troubleshooting bridges to resolve outages and degradation eventslinked to capital program deployments.

Technical Experience and

Skills4 7 years of technical experience in telecom or network operations.Advanced knowledge of telecom Messaging network technologies, includingMavenir SMS, MMS, RCS, VMAS, and mStore.Strong expertise in core networking protocols and diagnostic tools.Effective leadership, communication, and documentation skills.Proficient in using standard tools such as Microsoft Office and relevant networkdatabases.EducationHigh School Diploma or GED (required).Work Schedule and Travel10-hour shifts.Must be available to lead troubleshooting sessions and handle critical outagesoutside of regular hours.