Call Center Deployment Manager


On Site
$77 - $122 hr
Full Time
Contract - Independent
Contract - W2


Call center
Business requirements
Systems architecture
Acceptance testing
Test plans
Business software
Systems engineering
Enterprise integration
IT strategy
Application development
Cyber security
Software deployment
Quality assurance

Job Details

  • Provide consistent and secure integration solutions across the enterprise, as well as recommendations of business requirements; collection, identification, and approval of technical specifications; and the subsequent development of technology solutions.
  • Work with Engineers, Applied Engineers, Architects, and Project Managers to ensure delivery of desired functionality, requirements, and interoperability of the system of systems.
  • Ensure stable enterprise, system of systems architecture by following best engineering practices.
  • Lead comprehensive end to end thread testing discussions and identify areas for automation and scripting wherever possible.
  • Provide engineering assistance for creating, optimizing, and executing QA/Acceptance Test Plan (ATP) test plans across enterprise.

Mandatory Skills/Experience:
  • Minimum 12 years of experience in a particular technical and/or business application, product, platform, methodology or skill set.
  • Ability to design a strategy around a defined application or process;
  • Clear understanding of the systems development life cycle.
  • Strong written and oral communication skills as well as presentation and facilitation skills;
  • Organization, creativity, flexibility, and the ability to handle multiple tasks simultaneously under tight deadlines; and
  • Subject Matter Expert of Enterprise Integration and design of Mission Critical 911 systems of systems

Desirable Skills/Experience:
  • At least 12 years of experience in Enterprise Integration, Engineering, Testing, and QA, experience within Public Safety environments.
  • Bachelor's degree in IT related field.

Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.

Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

About Spruce Technology Inc.