Business Systems Analysis Staff with Coveo Exp.

Job Position: Business Systems Analysis Staff with Coveo Exp.

Job Location: Redwood City CA (100% Remote Role)

Job Duration: 8+ Months Contract (Possibility of Extn, based on performance)

Job Description:

Responsibilities
§ Build productive relationships with a global IT team, including BSAs, product owners, developers & architects
§ Manage projects partnering with matrixed cross functional and global teams to ensure delivery of applications aligned to the business and IT strategy
§ Support the design and architecture of the Enterprise Knowledge Management stack of tools and applications
§ Translate business requirements into well-architected custom solutions for leveraging Coveo search platform across a wide array of applications and interfaces
§ Understand and apply enterprise search concepts to design and develop solutions that interface with Salesforce, Marketo, Kapost, Service Now, CRM and ERP applications, custom portals/applications, and data orchestration platforms
§ Lead technical design sessions; architect and document technical solutions that are aligned with business objectives
§ Apply knowledge of different methodologies for integration and building search UI (APIs, JS Search Framework, Headless, Atomic, Quantic, etc.) considering capabilities, limitations, and trade-offs to design and develop architectural framework
§ Provide expert-level technical assistance to developers on Coveo platform and suggest best practices and opportunities for improvement through automation or simplification
§ Perform hands-on Coveo and Salesforce system setup, configuration, administration, troubleshooting and minor coding
§ Design and develop complex reports and analytics dashboards as needed
§ Drive and execute functional design, testing, change management and end user acceptance for projects and enhancements as needed
§ Interface with relevant teams to support day-to-day systems and interfaces issues related to existing application solutions
§ Ensure compliance with secure development standards and negotiate security trade-offs; and provide technical mentoring on coding techniques, methods, and standards
§ Manage stakeholder expectations and communications within and beyond functional track
§ Participate in Agile Development Process and all SDLC layers
§ Collaborate with global IT and business teams in US (pacific and eastern time) and Singapore time zones
Required Qualifications:
• 5+ years of IT experience in all phases of the software development process – including requirements gathering, design, implementation, release, and maintenance
• Bachelor's in Information Systems, Computer Science, Business or related field
• Experience with leading and driving solution analysis and implementation for enterprise search and discovery projects
• Exhibits keen interest, techno-functional acumen and experience in working with evolving business models in large scale and complex transformational programs
• Proven experience working in Agile software development lifecycle
• Expertise in Coveo search platform and enterprise search concepts
• Should be strong in indexing various data sources into Coveo using Coveo connectors/custom connectors
• Strong experience with Coveo best practices and Search-based solution implementation
• Should have strong knowledge in query pipeline creation and features configuration such as predictive suggestion, wildcard search, facets configuration, partial search, thesaurus configuration, stop words removal, etc.
• Should have a good understanding of Coveo OOTB analytics reports and dashboards and custom dimension creation
• Platform expertise in leveraging Salesforce Service Cloud to solve business problems strongly preferred
Preferred Soft Skills:
• Exceptional problem solver who is comfortable finding and pushing solutions beyond the status quo
• Strong sense of personal ownership in the quality and effectiveness of delivered solutions
• Ability to realistically balance scope and requirements against timelines
• Capability to autonomously make effective decisions and pursue tasks based on project scope and vision
• Interest in developing an understanding of relevant technical subject matter that ensures a solid foundation for collaborating on solutions
• Ability to build relationships, influence key decision-makers, and collaborate on a cross-functional team comprised of diverse personalities, skill sets, and levels of experience
• Strong team player who can bridge gaps across business groups and work effectively with teams and stakeholders to establish and accomplish business objectives
• Exceptional ability to gather, organize and evaluate any information or data needed as input from stakeholders and development team to determine requirements and specifications
• Effective communicator that works well in a collaborative team setting
• Excellent written and verbal communication skills, and exceptional emotional intelligence.

Xoriant reasonably expects the pay rate for this position to be within the following range: $60.00/hour-$70.00/hour