Dynamic 365

Job Title: CRM Business Systems Analyst - Dynamics 365

Location: Fort Mill, SC(Onsite)

Job Type: Full Time

Job Description:

A CRM Business Analyst implements and optimizes Customer Relationship Management CRM systems by gathering business requirements analyzing data and designing solutions to enhance customer interactions and business processes Key responsibilities include data quality management workflow analysis stakeholder collaboration reporting process improvements and serving as a liaison between business and IT departments to ensure the CRM aligns with strategic goals.

Responsibilities:

• Day to day frontline business process support through managing requests and meeting SLAs
• Applying critical thinking to troubleshooting issues proactively identify and develop new ideas innovations that will add value to the business and team
• Data quality management and analysis to ensure exceptional data quality and reporting
• Support strong data governance and management to ensure application security is compliant and a single client view is maintained
• Liaise with business group representatives and stakeholder across the Institutional business to gather review and define new requirements
• Execute ongoing release management to continuously enhance the solution
• Define and maintain standard operating procedures and documentation
• Assisting the Global Institutional CRM team members with project or BAU work as needed
• Performs the analysis design and implementation of the CRM Customer Relationship Management system
• Responsible for the maintenance and effectiveness of the CRM system

Must Have Skills:

• Excellent knowledge of CRM Dynamics

Good to Have Skills Secondary Skills:

• Business communication client facing and consulting experience coordination and navigating with stake holders and offshore team solutioning mindset