Overview
On Site
$31.00 - $39.51 hourly
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - Temp
Skills
Service Desk
Phone Support
A+
Technical Support
Call Center
Microsoft Windows
Windows Services
Operating Systems
OS X
Linux
Remote Desktop
Remote Support
Computer Hardware
Laptop
Printers
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Virtual Private Network
Active Directory
Management
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce client is looking for a Service Desk Analyst in Goleta, CA.
Summary:
The Service Desk Analyst will act as the central point of contact for handling internal business partners technical support issues. This individual will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution. The Service Desk Analyst will assist the business with Deskside and Phone Support for IT incidents and requests.
REQUIREMENTS:
* A+ certification
* 1-3 years of experience in an IT support role
* 1-3 years of Call Center experience
* In-depth knowledge of Windows operating system (Win10, Win11, Windows Services)
* Familiarity with other operating system macOS/Linux beneficial
* Experience with remote desktop tools and remote support software
* Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers, and peripherals
* Understanding of networking concepts TCP/IP; DNS; DHCP and VPN
* Proficient in using Active Directory tools and manage users accounts, groups, permissions
* Remote tool support experience
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce client is looking for a Service Desk Analyst in Goleta, CA.
Summary:
The Service Desk Analyst will act as the central point of contact for handling internal business partners technical support issues. This individual will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution. The Service Desk Analyst will assist the business with Deskside and Phone Support for IT incidents and requests.
REQUIREMENTS:
* A+ certification
* 1-3 years of experience in an IT support role
* 1-3 years of Call Center experience
* In-depth knowledge of Windows operating system (Win10, Win11, Windows Services)
* Familiarity with other operating system macOS/Linux beneficial
* Experience with remote desktop tools and remote support software
* Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers, and peripherals
* Understanding of networking concepts TCP/IP; DNS; DHCP and VPN
* Proficient in using Active Directory tools and manage users accounts, groups, permissions
* Remote tool support experience
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.