Overview
On Site
Full Time
Skills
Executive Support
Real-time
Collaboration
Process Improvement
IT Operations
Military
Digital Signal Processing
Management
TMS
Fusion
Cloud Computing
Business Acumen
Communication
ServiceNow
IT Service Management
Audiovisual
AV
Videoconferencing
Cisco
Privacy
Marketing
Job Details
Location: New York City, NY
Salary: TBD
Description:
Job Title: Senior Video Conferencing Support Specialist (White Glove Executive Support)
Location: New York/Hybrid
Type: Contingent/Contract to full time hire
Experience Level: Mid to Senior
Job Summary:
We are seeking a highly skilled and experienced Video Conferencing Support Specialist to provide white glove, executive-level support for in-room conferencing solutions in a corporate environment. The ideal candidate will have deep technical expertise with Cisco or Poly video conferencing systems, Crestron/Extron control systems, and a proven track record supporting high-profile executive spaces.
Key Responsibilities:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: TBD
Description:
Job Title: Senior Video Conferencing Support Specialist (White Glove Executive Support)
Location: New York/Hybrid
Type: Contingent/Contract to full time hire
Experience Level: Mid to Senior
Job Summary:
We are seeking a highly skilled and experienced Video Conferencing Support Specialist to provide white glove, executive-level support for in-room conferencing solutions in a corporate environment. The ideal candidate will have deep technical expertise with Cisco or Poly video conferencing systems, Crestron/Extron control systems, and a proven track record supporting high-profile executive spaces.
Key Responsibilities:
- Deliver white glove, high-touch support for executive video conferencing rooms and associated AV systems.
- Provide real-time troubleshooting and resolution of issues with integrated video conferencing and AV systems during live meetings.
- Support and maintain Cisco or Poly video conferencing endpoints, Crestron control systems, and audio DSPs.
- Utilize management platforms such as Cisco Control Hub, Crestron Fusion, XiO Cloud, and ServiceNow for monitoring, diagnostics, and ticketing.
- Collaborate with internal teams and vendors to ensure optimal performance and uptime of conferencing solutions.
- Participate in low to moderately complex initiatives and identify opportunities for process improvements within Technology Operations.
- Present recommendations for resolving technical issues and contribute to the development of operational best practices.
- Minimum 2+ years of experience in Technology Operations or equivalent (consulting, military, education, etc.).
- Strong hands-on experience with Cisco or Poly video conferencing systems.
- Proficiency with Crestron/Extron control systems and audio DSP troubleshooting.
- Experience with management tools such as TMS, CMS, CUCM, Control Hub, Crestron Fusion, and XiO Cloud.
- Demonstrated ability to support executive-level users with professionalism and discretion.
- Excellent business acumen and communication skills.
- Flexible schedule and ability to respond to urgent support needs during meetings.
- Experience with AV system installation and configuration.
- Familiarity with ServiceNow or similar ITSM platforms.
- Certifications in AV or video conferencing technologies (e.g., Crestron, Cisco, AVIXA CTS) are a plus.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.