Client Services Technical Support Analyst

A recognized entertainment organization in California is currently seeking a new Client Services Technical Support Analyst to join their team on a contract basis. In this role, the Client Services Technical Support Analyst will be responsible for handling the day-to-day fulfillment of computer and mobile device tickets and related projects.

About the Opportunity:

• Hybrid or On-site: 100% On-site in Universal City, CA


• Schedule: Monday to Friday


• Hours: 8am to 5pm PST or 9am to 6pm (PST)

Responsibilities:

• Provide end user workplace support including issue troubleshooting and resolution, upgrades and patches, new software installations and general Q&A across PC, Mac, Smart phones, Tablets, and Peripherals


• Install new workplace devices for end users including PC, Mac, Peripherals, smart phones, tablets, etc.


• Research workplace solutions where standard offerings are not available and escalate/collaborate with Technical Lead for approval


• Assist with office moves; computer and peripheral disconnect and reconnect


• Escalate high priority and complex tickets to Technical Lead and/or Client Services Manager


• Conduct PC refresh for Windows and Mac hardware:


• Complete pre-site surveys, identify requirements for any hardware or software procurement


• Image, configure and install replacement computers


• Update asset management for all deployed and decommissioned equipment


• Ensure retired device is encrypted and ready for disposal

Qualifications:

• 5+ years of recent experience providing Level 2 direct end-user support for a Fortune 500 company in a Microsoft Windows and Apple Macintosh environment


• Good knowledge of LAN/WAN protocols and configuration requirements


• Strong knowledge of Windows and Mac OS


• Strong knowledge of iPhone/iPad, Android mobile devices