Network/Telecom Specialist / NG911 Administrative Specialist - ONSITE

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 04 Month(s)

Skills

Network Cabling
Network Monitoring
VoIP
Leadership
Incident Management
Business Administration

Job Details

Job Description:

***Crop to Crop resumes are accepted

***Candidate will be working onsite for the duration of the engagement.

The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network). This position assists the Tier I/II network technicians who monitor the hosted networks. Will provide incident response on the system(s), ticket narration, document management and will communicate with internal and external customers, site technicians, and customers alike. Will provide support to assist with tracking problems through to resolution. This position additionally supports NMAC leadership as well as 911 fee documentation.

Skills Required:

  • Bachelor s degree or 3 to 5 years in Information Technology, Computer Science, Business Administration or a combination of education and experience.
  • Understanding of technologies, operating systems, networking.
  • Knowledge and experience with Microsoft Excel
  • Self-motivated, enthusiastic, and able to handle multiple support cases
  • Strong writing skills to maintain organized documentation
  • Customer-oriented, and capable of providing high levels of client satisfaction
  • Collaborate and work well with others and supporting a team
  • Experience with VOIP technologies is a plus
  • Experience in a public governance sector is a plus.
  • Strong skills in time and calendar management for team and leadership
  • Knowledge of network cabling, network classification and network topology

Required Skills:

Bachelor s degree or 3 to 5 years in Information Technology, Computer Science, Business Administration or a combination of education and experience

Understanding of technologies, operating systems, networking

Knowledge and experience with Microsoft Excel

Self-motivated, enthusiastic, and able to handle multiple support cases

Strong writing skills to maintain organized documentation

Customer-oriented, and capable of providing high levels of client satisfaction

Collaborate and work well with others and supporting a team, Experience with VOIP technologies is a plus

Strong skills in time and calendar management for team and leadership

Knowledge of network cabling, network classification and network topology

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Chandra Technologies, Inc.