IT&S Analyst

Job Description

Analyzes, verifies, tracks and reports on needs for the various information technology services. Gathers business requirements, conducts needs assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives.

Job Responsibility

• Analyzes, verifies, tracks and reports on needs for the various information technology services.
• Collects, documents and analyzes business requirements; documents and communicates clearly and timely with customers on project status and issues.
• Serves as a liaison between development teams and the internal/external customer or end user.
• Supports and enhances IT systems and initiatives through identification of project objectives (discovery), design, conversion, testing and implementation of project plans.
• Develops a thorough understanding of the service line departmental operations and understands the application inventory including purpose, business owner, vendor and high level functionality.
• Follows an established requirements gathering process to identify requirements.
• Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation.
• Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.
• Develops user documentation or training materials.
• Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 1-3 years of relevant experience, required.

Highly Preferred:

• Demonstrated experience with budget development and financial reporting
• Advanced proficiency in Microsoft Office Suite, including:
  • Excel (pivot tables, VLOOKUP, formulas)
  • PowerPoint (presentations for stakeholders)
  • Word and Outlook
• Strong analytical, organizational, and communication skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Familiarity with project management tools or ticketing systems (e.g., ServiceNow)
• Understanding of technology budgeting, procurement, or asset management

Competencies:

• Financial and data literacy
• Business process understanding
• Technical documentation and analysis
• Stakeholder communication
• Problem-solving and decision-making

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).