Overview
On Site
Depends on Experience
Contract - W2
Skills
Genesys 8.x
python
RabbitMQ
Apache Kafka
Cloud (IaaS)
Kubernetes
Genesys eService Solution
Job Details
Position Title: Genesys Consultant
Job Location: Austin, TX (Onsite)
Job Type: FTE or Contract
JOB DESCRIPTION:
- As a Consultant for Genesys eService Solution, you will be responsible for providing expert consultation, implementation, and support services to clients utilizing Genesys eService solutions. You will play a crucial role in understanding client requirements, designing tailored solutions, and ensuring successful deployment and integration of Genesys eService technologies to optimize customer service operations.
Skills:
- Genesys 8.x, Genesys, python, RabbitMQ, Apache Kafka,Cloud (IaaS), Kubernetes
Consultation:
- Engage with clients to understand their business needs, challenges, and objectives related to customer service operations.
- Assess existing systems, processes, and technologies to identify areas for improvement and optimization.
- Provide expert advice and recommendations on leveraging Genesys eService solutions to enhance customer service capabilities.
Solution Design:
- Collaborate with clients and internal teams to design customized solutions using Genesys eService technologies.
- Develop detailed solution architectures, including system integrations, workflows, and configurations, aligned with client requirements and best practices.
- Ensure scalability, reliability, and performance of proposed solutions to meet current and future business needs.
Implementation and Deployment:
- Lead or support the implementation and deployment of Genesys eService solutions according to project timelines and deliverables.
- Configure, customize, and optimize Genesys eService platforms to align with client specifications and desired outcomes.
- Conduct thorough testing and validation of implemented solutions to ensure functionality, usability, and performance.
Training and Knowledge Transfer:
- Provide training and knowledge transfer sessions to client stakeholders and end-users on utilizing Genesys eService tools effectively.
- Create documentation, manuals, and guides to support ongoing system usage, maintenance, and troubleshooting.
Support and Maintenance:
- Offer ongoing support and troubleshooting assistance to clients post-implementation.
- Proactively identify and resolve technical issues, performance bottlenecks, and system optimization opportunities.
- Stay updated on industry trends, best practices, and new features of Genesys eService solutions to continuously improve service delivery.