Overview
Skills
Job Details
*** A technical hands-on global support manager ***
Location - Columbia, SC [hybrid]
Start September 1st
Duration - 1+ years
Status USC(-EAD) ONLY
Candidate Rate - $100/HR C2C or 100/hr W-2
Note candidate will be on client direct pay
Role: SAP Developer / Global Support Manager
Job Summary: Serving as the Infrastructure and Operations (I&O) Technical Lead, this role will serve as a liaison between the Chief Information Officer (CIO), the Information Technology Infrastructure and Operations (I&O) Technical Team, and stakeholders to facilitate clear articulation and delivery of platforming solutions to support business process needs.
Job Requirements: This consultant will work with various internal teams including Leadership, Program Directors and Managers, Technical Directors/Developers, Business and Technology Stakeholders/Subject Matter Experts (SMEs) and other staff to expeditiously implement the re-platforming initiative by following best practices. We are looking for candidates who have both leadership and hands-on experience in planning for, developing and implementing complex IT infrastructure.
MUST HAVES:
- 15+ years of experience with creating policies, procedures, and corporate culture using security frameworks such as MARS-E 2.0, NIST 800-53, HIPAA compliance, SC DIS-200, and other accepted industry models
- 15+ experience in Complex Applications Delivery, Service Delivery, and Information Security
- Prior experience in working with MS SharePoint, Project Web App, JIRA, and Confluence
- Network Design and System Architecture
- Change Management
Please provide a MS Word resume AND have candidate quantify the following number of years AS WELL AS list end clients, certifications, and references
QUALIFICATION
State and Local Government number of years [list end client(s)]
IT number of years
Application Delivery number of years
Service Delivery number of years
Information Security number of years
Network Design number of years
System Architecture number of years
Policies and Procedures number of years
Change Management number of years
Vendor management Yes/No
Complex business and technical architecture [Infrastructure and Operations] Yes/No
Vertical guidance and improvement from low maturity to high maturity Yes/No
Large multi-tenant environments, cloud services, and vender management Yes/No
Strategic oversight to re-platforming Yes/No
Security frameworks [list MARS-E 2.0, NIST 800-53, HIPAA compliance, SC DIS-200, etc.]
Productivity tools [list MS SharePoint, Project Web App, JIRA, Confluence, etc.]
SAP number of years
SAP ECC number of years
S/4HANA number of years
SAP Development number of years
Senior SAP Developer / Global Support Manager for {list end client(s)}
Other SAP Global Support Development roles include {list end client(s)}
Certification [list certification(s)]
References [name/title/company email/company number/LinkedIn]
Job Requirements:
- Work alongside appropriate staff, teams, stakeholders and other points of contact (POCs) as required, to understand the goals, objectives and future state of complex information systems
- Develop a short- and long-term IT infrastructure and operations strategy that best suits the current and future business needs of the Agency
- Apply platform architecture principals for new platform implementation efforts to establish new service capabilities
- Establish capacity and availability management processes to ensure continuity of service during re-platforming
- Serve as a subject matter expert for Complex Applications Delivery. For the I&O team to best meet the needs of the business, this position must understand the applications side to properly provide support on the I&O
- Serve as the technical lead for infrastructure and operations strategic planning and day to day operations
- Collaborate with agency leadership, business partners and other parties/stakeholders to provide recommendations on business and technical architecture as well as participate in the development of processes such as Incident Management, Problem Management, Service Level Management, Change Management, Service Asset and Configuration Management, Service Catalog Management, and Service Continuity Management
Job Skills:
- This is a senior-level Information Technology (IT) role.
- 20+ years coordinating and implementing complex business and technical architecture projects with a focus on Infrastructure and Operations
- 10+ years of experience with bringing multiple verticals from low maturity to high maturity
- 15+ years-experience working with and/or managing large multi-tenant environments, cloud services and vender management
- 15+ years of providing strategic oversight to re-platforming initiatives
- 15+ years of vendor management experience