Technical Writer

A strategic thinker with strong technical writing expertise and the ability to translate complex IT concepts into clear, compelling, and user-friendly documentation. This role requires leveraging data and subject-matter knowledge to create content that supports IT initiatives, enhances customer understanding, and positions our brand as a trusted technology partner.

•         Collaborate with cross-functional teams to develop and edit proposals, technical manuals, system documentation, and end-user guides.

•         Create, revise, and update technical content, including architecture overviews, process workflows, configuration steps, troubleshooting guides, and compliance matrices.

•         Format documents for consistency, professionalism, and accessibility, ensuring alignment with company branding and technical style guidelines.

•         Develop supporting collateral such as datasheets, technical brochures, white papers, and case studies to communicate IT solutions and value propositions.

•         Apply advanced document styling, formatting, and layout techniques in Word and other authoring tools to enhance usability and readability.

•         Review and proofread all content for accuracy, technical precision, grammar, and clarity.

•         Manage version control, maintain document repositories, and update templates to ensure efficient documentation workflows.

•         Ensure all materials meet established standards for tone, style, security, and compliance.

•         Support other departments by creating and editing reports, presentations, release notes, and client communications as required.

Qualified Candidates will meet the following expectations:

•         Bachelor’s degree in English, Communications, Computer Science, or a related field; or a minimum of 3+ years of experience in Technical Writing or a similar role.

•         Demonstrated experience as a technical writer, with expertise in developing proposals, business/marketing materials, and technical documentation.

•         Advanced proficiency in Microsoft Word, including templates, styles, formatting, and layout design.

•         Exceptional writing, editing, and proofreading abilities with keen attention to accuracy and detail.

•         Strong organizational skills with the ability to manage multiple projects and meet tight deadlines.

•         Familiarity with content management systems (CMS), documentation tools, and version control practices.

•         Excellent communication and presentation skills with the ability to collaborate effectively with senior management and technical teams.

•         Self-motivated, assertive, and creative, with the ability to work both independently and within a team environment.

•         Experience writing proposals for government agencies or enterprise-level clients.

•         Comfortable with technical terminology, IT concepts, and industry-specific jargon, proficient in Canva or similar design tool is a plus