Sr. Genesys Developer

resumes are kept to 4-5 pages,

Interview Process: Candidates submitted must be willing to come onsite (Lansing, MI) for interviews if necessary.

Duration: 1 year with possible extension.

Remote or On-site: Accepting local candidates and non-local candidates willing to relocate at their own expenses with no delays. Position will be hybrid, in office 2 days a week upon start and there is NO REMOTE ONLY option.

Top Skills & Years of Experience:
- 3-5+ years for the overall Genesys administration/IWD support experience
- Java - Used for building/maintaining routing strategies, APIs, and integration components in Genesys environment 3 5+ years
- JavaScript - Used in web services, APIs, and Genesys Workspace customizations 3-5+ years
- Oracle Database - Writing SQL queries, stored procedures, and analyzing configuration/reporting data from Genesys DBs 3-5+ years

Technical Skills Required for
Genesys intelligent Workload Distribution (iWD):
Genesys Architecture
Deep understanding of Genesys system architecture On-Prem
Design of scalable, high-availability, and secure Genesys environments
Expertise in component interactions: Interaction Server, URS, Stat Server, Config Server, Message Server, etc.
Experience in environment sizing, network design, and failover strategies Genesys Framework Management
Administration of core Genesys components: Config Server, Stat Server, Message Server, T-Server
Hands-on experience with Configuration Manager (CME) and Genesys Administrator Extension
Managing applications, agents, tenants, and system-level objects Genesys Intelligent Workload Distribution (IWD)
Configuration of IWD positions, workbins, and workload types
End-to-end routing design for IWD Work, Email, File Server Capture, and API- based interactions
SLA-based prioritization, segmentation, and distribution logic IWD Rules Engine
Design and implementation of routing rules using the IWD Rules Engine
Dynamic rules for prioritization, eligibility, assignment, and escalation
Experience with policy management and version control of rules Routing & Workflow Design
Development of routing strategies using Genesys Composer or Architect
Multi-channel workflow design (email, File Capture and work items)
Experience with skills-based routing, business rules, and conditional flows File Server Capture Interface
Configuration of file monitoring for ingestion of documents into work queues
Automation of document classification and routing to appropriate agents or queues Email Integration / Microsoft Graph API
Integration of mailboxes via Microsoft Graph API for email ingestion
Experience with OAuth2 authentication, email parsing, and conversion to work items
Routing logic for inbound email based on headers, subject, or content rules Genesys Pulse (Real-Time Reporting)
Configuration and customization of Pulse dashboards and real-time KPIs
Monitoring queue, agent, and system-level metrics
Stat Server configuration and tuning for real-time performance Genesys InfoMart & SAP BusinessObjects (BO)
Design of historical reports using Genesys InfoMart data structures