Cisco Voice Engineer / NICE CxCloud Subject Matter Expert (SME)

Overview

Remote
$60 - $70
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
Able to Provide Sponsorship

Skills

NICE
CxCloud Subject Matter Expert
SME
Voice

Job Details

Title: NICE CxCloud Subject Matter Expert (SME) for Customer SDAP (Standard Data Access Platform) Program

Location: Remote work

Travel: No

Time Zone: NY area to be supported. Must work East Coast hours(M-F 8:30AM ET until 5:30 PM including lunch)

JOB DESCRIPTION

Using Client provided computing infrastructure and hardware, The NICE CxCloud Subject Matter Expert (SME), will work with the customer team to serve as the subject matter expert and API designer for the NICE CxCloud including the following components:

  • NICE ENGAGE (Call Recording and Quality Assurance) system
  • NICE WFM (Workforce Management) System
  • JTAPI Interfaces to external Systems
  • NICE outbound Dialer
  • NICE Quality Management Analytics
  • Nice Feedback Manager
  • NICE Screen Recording

 

Skills

No. of Years of Experience

Detailed Write Up

Total no. of years of experience(Considered a mid-career to senior-career employee, ability to work remotely with minimal supervision)

 

 

Min 5 years of experience as a NICE SME

 

 

Must have NICE ENGAGE (Call Recording and Quality Assurance) system

 

 

NICE WFM (Workforce Management) System

 

 

JTAPI Interfaces to external Systems

 

 

NICE outbound Dialer

 

 

NICE Quality Management Analytics

 

 

Nice Feedback Manager

 

 

NICE Screen Recording

 

 

Familiarity with building and testing API Integrations

 

 

Able to prepare reports to TRC and Customer technical and executive management on the progress of testing, as well early identification of potential logjams and untestable or unprovable requirements.

 

 

Prefer applicants with hands-on experience with the NICE suite of products in a cloud installation and develop APIs developed for NICE CxCloud.

 

 

Working knowledge of cloud technology and moving large amounts of data between data centers and the cloud, especially a regulated utility.

 

 

Able to understand complex systems and service delivery, as well as work with TRC and customer partner teams, in meeting cadences and report cadences.

 

 

Hands-on experience with the NICE suite of products in an on-prem installation. Working knowledge of cloud technology and moving large amounts of data between data centers and the cloud.

 

 

Shifts: First shift, however some testing may have to occur off-hours due to scheduling system outages or non-availability. These will be documented and known a minimum of two weeks prior to any off-hours testing.

 

 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About American IT Systems