Systems Support Specialist

BE APART OF SOMETHING GREAT

Job Description

POSITION SUMMARY:

Make a Difference with Technology at the Y!

Join the YMCA of Greater Louisville as a Systems Support Specialist, where your technical expertise will directly support our mission to strengthen communities through youth development, healthy living, and social responsibility.

We're looking for a self-driven problem solver with a passion for helping others, a talent for maintaining accurate and up-to-date inventory and asset records across all relevant systems, and the strategic mindset to maintain seamless technical operations across multiple YMCA branches. If you enjoy working independently and are eager to make a real impact, we want to hear from you.

Why You'll Love This Role

• You'll manage your own ticket queue and be empowered to prioritize, troubleshoot, and resolve issues independently.
• You'll have a strategic voice in keeping systems stable, secure, and aligned with organizational needs.
• You'll play a key part in optimizing user experience and supporting teams that serve our members and mission every day.

What We're Looking For

• Proven experience working independently in a technical support or systems administration role.
• Strong problem-solving skills with a passion for identifying root causes and delivering solutions.
• Ability to prioritize tasks and keep device records updated in systems.
• Excellent communication and relationship-building skills.
• Familiarity with systems like Daxko, Salesforce, Blackbaud, or similar (a plus, but not required).
• Comfortable supporting both hardware and software issues across various devices and platforms.
• Detail-oriented, organized, and eager to make strategic decisions that improve system reliability.

Working at the Y
Be part of a cause-driven nonprofit organization.
Join a team that's collaborative, inclusive, and values initiative and integrity.
Enjoy meaningful work where your contributions directly support youth, families, and communities.

YMCA COMPETENCIES (Organizational Leader):
Mission Advancement: Incorporates the Y's mission and values into the organization's vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism ensuring engagement, inclusion, and ownership. Leads a culture of philanthropy.

Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization. Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively.

Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.

Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Systems/Technology or equivalent experience
• Excellent time management, organizational and analytical skills
• Ability to handle confidential material and work with personnel in a tactful and courteous manner

DESIRED QUALIFICATIONS:

• Experience and/or familiarity with the following: Office 365, IP telephony, Active Directory, PowerShell, nonprofit CRM, HRIS, LMS, API
• Experience managing iOS devices using mobile device management system
• Project management experience
• Nonprofit organization experience

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

Essential Functions

• Provide timely in-person and remote support to YMCA staff using a ticketing system.
• Take ownership of issues-resolve tickets quickly and independently or escalate as needed.
• Serve as the primary contact for vendor coordination and system troubleshooting.
• Ensure ongoing integrity and reconciliation of systems, contributing to process improvement and documentation.
• Support system upgrades, rollouts, and technical onboarding for new team members.
• Maintain, deploy, and support a range of hardware including computers, mobile devices, peripherals, and network/telecom equipment.
• Lead or contribute to special IT projects.
• Travel occasionally to YMCA locations across the Greater Louisville area.

Ymca Careers
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