Process Analyst - Operations

PROCESS ANALYST - OPERATIONS

WHAT IS THE OPPORTUNITY?

The Process Analyst will facilitate the documentation of Operations End to End Processes including Systems, Data Integration, Transformation and/or Handoffs, identification of Risk and Regulatory Obligations and mitigating Controls. This role will be responsible for the overall Process Engineering documentation that involves 'thinking processes' to draw inferences from process details and workflows, link inferences to the big picture and identifying process improvements and or automation. The Process Analyst will be critical in supporting Change Management, Change Documentation and Colleague change readiness while collaborating with technology partners in the design of information architecture and process functionality.

WHAT WILL YOU DO?

• Document current processes (process maps)
• Identify Risks and Mitigating Controls within each process
• Identify technology and data ownership, dependencies, and intersections
• Review and research current state processes
• Partner with lines of business and technology teams to make recommendations for future state
• Become the business subject matter expert, experienced in business analysis and requirements gathering
• Participate in process design and project implementation teams in process improvement activities
• Ownership of business readiness activities
• Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
• Develops and supports the delivery of information to assist tactical and strategic programs.
• Establishes tracking metrics and standards documentation for adoption and audit

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 5 years of experience in a banking operations environment
• Minimum 3 years of experience in business process documentation

Additional Qualifications

• Business Process Management Certification preferred
• Lean or Six Sigma Process Certification preferred
• Excellent process management and problem solving skills
• Strong Process Map Documentation Skills, familiarity with RACI's, Modeling, and Quality Control
• Prior banking experience and extensive experience of process analysis and design
• Thorough knowledge of Agile methodology preferred
• Thorough knowledge of PC computing environments, experience with database/data warehouses, and experience using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects
• Strong knowledge in MS Word, Excel and MS Access
• Working knowledge of financial analysis techniques
• Strong organizational and analytical skills. Excellent verbal and written communication skills
• Independently evaluates business systems needs and requirements and recommends and implements solutions
• Works on high priority projects where business problems are complex or unique
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Exercises judgment requiring more in-depth knowledge using generally defined practices and policies in selecting methods and techniques for obtaining solutions

WHAT'S IN IT FOR YOU?

Compensation
Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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