Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
Bash
JIRA
JAMF
macOS
Job Details
Job Title: IT Analyst V
Location: 100% Remote
Duration: 7+ Months (Extendable).
Job Description:
- Lead MSP(managed service provider) in project and task tracking related to company macOS fleet needs. Creating and seeing to close Jira tasks, stories and epics
- Act as level 4 escalation point for MSP Service Now tickets and executive user issues related to macOS enrollment, break/fix, conditional access and access requests/special case exceptions
- Manage Apple Business Manager, Jamf DEP automated enrollment and AppleCare warranty relationships
- Maintain relationship with vendor account teams
- Design and migration of MDM configuration, settings and policies with minimal disruption to end-user devices
- Maintaining and reporting of FileVault encryption state on all company devices
- Identify areas of improvement with company macOS device and MDM configuration, automating and documenting knowledge base articles where possible
- Research, test, engineer and document upcoming macOS release versions, ensuring compliance with security and company policies
- Plan and execute staged upgrades to latest macOS, and subsequent macOS versions to global userbase
- Develop and maintain proper enforcement of new features and functionality for macOS or application updates in partnership with security teams and company policies
- Maintain security posture on macOS devices with the use of automated vulnerability reporting and CIS benchmark standards
- Maintain reporting of company macOS device details related to OS version, hardware, compliance and others
- Work with hardware asset team and procurement teams to maintain current macOS hardware purchase list SKUs and related accessories, updating standards with new releases
Skills:
- Jamf 300 or higher certification preferred
- Experience creating custom enrollment processes utilizing DEP
- Solid understanding of Jamf core functionality and its connectors
- Microsoft Entra, Office 365, Conditional Access and SSO
- Knowledge of custom configuration profiles, restricted software and policies. Using Composer to create custom installer files and folders
- Creating custom policy scopes utilizing smart groups, extension attributes, policies and reporting
- Experience utilizing Apple Business Manager and Applecare for Enterprise in a corporate environment
- Scripting knowledge: Bash and/or Python
- Project management experience, preferred using Jira
- Beta testing macOS releases before public release using Apple Seed program
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.