Help Desk III

RESPONSIBILITIES:
Kforce has a client in Short Hills, NJ that is seeking a highly skilled and customer-focused Help Desk III to provide advanced technical support to our user base, including internal staff, clients, customers, and partners. This role involves both remote and on-site support, with a focus on resolving complex hardware and software issues and ensuring a seamless user experience.

Key Responsibilities:
* Provide Tier 3 support for escalated technical issues via phone, email, and in-person
* Diagnose and troubleshoot advanced hardware and software problems
* Log and track issues using the organization's problem management system
* Respond to customer inquiries and provide clear, concise solutions to technical questions
* Conduct research and apply problem-solving techniques to resolve client issues
* Collaborate with subject matter experts for complex or unresolved issues
* Maintain detailed documentation of support activities and resolutions
* Assist in the development and improvement of support processes and knowledge base articles

REQUIREMENTS:
* Proven experience in a Level 2 or Level 3 Help Desk or IT Support role
* Experience with ticketing systems and remote support tools
* Strong knowledge of Windows and Mac operating systems, networking, and enterprise applications
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred Skills:
* Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate
* Familiarity with ITIL practices and service management frameworks

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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