Event Support and Field Tech (nationwide travel; not a remote role)

  • Posted 17 hours ago | Updated 17 hours ago

Overview

Remote
$30 - $32
Contract - Independent
Contract - W2
Contract - 06 Month(s)
100% Travel

Skills

client offsite events across the U.S. (typically 35 days per event).
Work includes pre-event readiness
onsite setup/testing
live-event support
and teardown
in close coordination with client event coordinators and venue/hotel technology/AV teams.
overing the local walk-in IT support window and site tech duties. This is a hands-on
highly customer-facing role in fast-paced environments
requiring extensive travel.
Validate and support AV/conferencing (mics
projectors
room systems; Teams/Zoom/Webex).

Job Details

Location: United States (nationwide travel; not a remote role)

Duration: 6 months

Event Technology Support Specialist (100% Travel)

Employment type: Full-time, client-facing field role with variable schedule, including evenings/weekends/holidays during events

Role summary

We have a few openings on our established Event Support and Field Tech team. The primary responsibility is supporting the client offsite events across the U.S. (typically 3 5 days per event). Work includes pre-event readiness, onsite setup/testing, live-event support, and teardown, in close coordination with client event coordinators and venue/hotel technology/AV teams. When not on events, the role provides short-term office backfill (usually 1 2 weeks) at client offices, covering the local walk-in IT support window and site tech duties. This is a hands-on, highly customer-facing role in fast-paced environments, requiring extensive travel.

Primary responsibilities: Offsite events (3 5 days per event; 100% travel)

  • Pre-event planning and readiness
  • Review event requirements, room lists and run-of-show; confirm inventory and shipping.
  • Conduct or validate site surveys; confirm network needs (SSID/VLAN, DHCP/DNS, bandwidth).
  • Coordinate with client event coordinators and hotel/venue technology and AV teams.
  • Prepare event kits, spares, labels, and documentation.

Onsite setup and testing

  • Install and test printers (badge/label/laser), drivers, and queues.
  • Test wired and WiFi connectivity; validate DHCP/DNS; basic switch-port checks; document IP schemes.
  • Validate and support AV/conferencing (mics, projectors, room systems; Teams/Zoom/Webex).
  • Set up support desk/walk-up bar; stage and label equipment; complete readiness checklists.

Live-event support

  • Provide rapid-response end-user support for connectivity, printing, and AV issues.
  • Monitor network/print health; manage spares and swaps; update ticketing and status.
  • Partner with venue AV to resolve audio/visual issues; support presenters and breakout rooms.
  • Communicate status and escalations to event coordinators and stakeholders.

Teardown and post-event

  • Decommission, inventory, pack, and arrange return shipments.
  • Capture lessons learned, incident summaries, and configuration notes.
  • Coordinate RMA/repairs and asset updates.

Secondary responsibilities: Office backfill (typically 1 2 weeks)

  • Staff the local IT walk-in window; deliver in-person customer support.
  • Troubleshoot Windows/macOS endpoints, printers, mobile devices, and common apps (M365/Teams).
  • Perform hardware replacements (laptops, docks, peripherals) and basic imaging/setup.
  • Support conference rooms and AV (Teams/Zoom rooms, projectors, codecs).
  • Manage ticket queue (e.g., ServiceNow): triage, resolve, document, and close within SLAs.
  • Coordinate vendor dispatches/warranty repairs; maintain loaners and asset records.
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