Overview
On Site
Depends on Experience
Full Time
No Travel Required
Skills
IT Systems Support
Job Details
Overview:
We are looking for a Systems Support Engineer to join our team in Rockville, Maryland.
Responsibilities:
- Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
- Familiar with standard concepts, practices, and procedures within a particular field.
- Relies on limited experience and judgment to plan and accomplish goals.
- Other duties as assigned.
Qualifications
- Associates Degree in related field plus 5 years of experience in related field.
- PMP Certification (Project Management Professional)
- PMI-PBA Certification (Professional in Business Analysis)
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