Tech Product Owner (USC)

Title: Tech Product Owner

Duration: 12 Months + possible extensions

Type: W2 w/ benefits

Location: REMOTE

s

Project Description:

• Our Client seeks an experienced Tech Product Manager to support our client s technology product management organization.
• This role is responsible for the full product lifecycle of assigned technology solutions, from product definition and planning through production, release, and end-of-life.
• The Tech Product Manager will lead the development and management of both new and existing products with a technical focus, ensuring alignment with organizational strategy, customer needs, and evolving business priorities.
• The role will play a critical part in several high-impact GNAL Next Gen initiatives including Voice and Video Real-Time Transcription, App Cloud Migration, Amazon Connect migration, and document viewer components as well as RHRP common components like voice IVR, text, and email. A strong emphasis will be placed on integrating AI to enhance scripting engine workflows and using AI tools to support productivity and insight generation.

Key Responsibilities

• Manage the full product lifecycle for assigned technology solutions, from strategy and definition to release and end-of-life, ensuring alignment with business and technical objectives.
• Lead or support GNAL Next Gen initiatives, including:
• Voice and Video Real-Time Transcription projects
• GNAL App Cloud Migration
• Contact center migration to Amazon Connect
• Development of document viewer components for TPA and Occ Health
• RHRP voice IVR, text, and email solutions
• Building and enhancing the GNAL scripting engine, with AI integration
• Act as a bridge between business, technology, and product teams, advocating for the voice of the customer and ensuring customer journey empathy is at the core of every solution.
• Collaborate with product managers/owners to prioritize work based on OKRs, team capacity, and business value; contribute to backlog and feature decomposition.
• Facilitate technical discussions with architecture and engineering, ensuring user stories and requirements reflect customer and business needs.
• Gather and analyze quantitative and qualitative data to assess product priorities, influence decisions, and validate value propositions.
• Operate effectively in a dynamic, ambiguous environment; adapt to changing priorities with a growth mindset.
• Develop and nurture strong relationships across teams and with subject matter experts to ensure successful product delivery.
• Ensure clear and organized communication with stakeholders, leveraging data and research to drive product decisions.
• Utilize AI-powered tools to improve productivity, generate release notes, and discover actionable insights from user data.
• Contribute to or utilize an AI-powered scripting engine for code generation, validation, and workflow optimization.

Required Qualifications

• Bachelor s degree in Computer Science, Information Systems, Business, Engineering, or a related field.
• 5+ years of experience in technology product management, technical project management, or a related field.
• Demonstrated experience managing the lifecycle of software products or technology solutions.
• Hands-on experience with cloud migration, contact center technologies (Amazon Connect preferred), or real-time transcription products is strongly desired.
• Familiarity with AI concepts and tools (e.g., natural language processing, automation, AI-assisted documentation) and proven ability to incorporate these into product workflows.
• Experience collaborating with cross-functional teams and acting as a liaison among users, business, engineering, and product stakeholders.
• Ability to decompose complex capabilities into actionable features and user stories.
• Proficiency in using data analytics, evidence-based research, and customer feedback to inform product decisions.
• Excellent written and verbal communication skills with the ability to tailor messages to technical and non-technical audiences.
• Strong organizational skills and ability to operate in a fast-paced, evolving environment.
• Demonstrated growth mindset and willingness to embrace new technologies and ways of working.

Preferred Qualifications

• Experience in healthcare technology, occupational health, or insurance product domains.
• Experience with Agile product management methodologies and tools (e.g., Jira, Azure DevOps).
• Background in scripting engine design, automation, or workflow optimization.
• Experience developing or supporting products that leverage AI or machine learning.
• AI Integration in the Role

Scripting Engine Enhancement:

• Contribute to or utilize a scripting engine incorporating AI-driven features (such as NLP or automation) to optimize scripting workflows, support code validation, and accelerate development cycles.

AI Productivity Tools:

• Use AI to create concise release notes, automate product documentation, and conduct value discovery through data analysis surfacing actionable insights that drive product strategy.