Training and Development Manager

#1732 Training and Development Manager Job Description

Responsible for planning, developing, and implementing all things associated with training throughout the organization. Identify training needs by partnering directly with business leaders, design materials including AV-aids, manuals, scripts, and procedures. Leads the Training Team Members and ensures that they are efficient and effective in their roles. Prepares and manages the Training and Development budget and oversees planning and implementation of large organizational events, i.e. Team Learning Days, etc.

Responsibilities:

• Develops and manages the organization s training function, including the design and delivery of all curriculum, conducts training on a regular basis in conjunction with the Training Team schedules, manage new hire orientation/onboarding, and conducts training needs analyses with business leaders. Additionally, this leader develops internal training, develops specialists skills, and manages relationships with external training resources.
• Leads the team members on the Training Team through daily mentoring and leadership coaching, as well as conducting annual performance reviews and any other corrective actions/disciplinary actions.
• Establishes and evaluates metrics for assessing training efficiency and effectiveness, team member performance and implements suggestions for improvements.
• Implements effective job aids and materials while utilizing knowledge of methods in classroom training and focuses on adult learning techniques.
• Stays current on the latest training development and delivery techniques through OTJ training, workshops, webinars, and on-line training resources. Makes recommendations to bring the latest techniques and skills to the organization.
• Collaborates with the Risk Management Team to ensure all program materials include information on required, up-to-date regulations as well as all compliance-related material.
• Maintains a tracking system, including but not limited to the LMS, for training content and completed internal and external training hours.
• Drives development, process, and procedure enhancements for the organization, based on business needs. This includes tracking and maintaining all necessary procedures so that all team members have access to training aids and documentation once they leave the classroom and ongoing.
• Helps to support other strategic initiatives.
• Plans and leads organizational in-service days (2x/year) Team Learning Days.
• Works closely with Senior Leaders to inform of all training activities, as well as working with other subject matter experts to design policy/procedure and product delivery.
• Responsible for management of career apparel process and completion of annual training budget.
• Plans, assesses, develops and is able to deliver standard organizational training
• Main point of contact internally and with our partners at MBC and New Horizons for the organization.
• Ability to travel to other site locations as and when needed.

Leadership responsibilities:

• Directs a variety of team members, as business dictates on the Training and Development Team, specifically.
• Carries out leadership responsibilities in accordance with the organization's policies and applicable laws: interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing concerns and resolving problems.
• This position requires a person who is willing to be hands-on while being able to be strategic and see strategically. They are required to be a driven coach and leader, holding others accountable to results.
• This position holds functional authority over all training needs/requirement decisions for the organization.

Requirements:

• 5+ years of training experience leading a training team.
• Bachelor s degree in a related field preferred.
• Training experience in the banking, credit union, or other financial services industry a plus.
• Strong working knowledge and experience in Instructional Design.
• Background in evaluating and implementing proper training tools, assessments, and aids for adult learners.
• Previous experience and proven track record in successfully building/leading a team.
• Prior experience in making sound decisions on sales and other skill level training and trainees.
• Certification, extensive training and/or other related licenses in Training and Development preferred.
• Must possess excellent verbal and written presentation and communication skills, with a strong interest in leading the Training Team, as well as conducting training.
• Prior experience in evaluating all types of training programs to ensure effectiveness is required.
• Proven ability and experience in operating all types of software programs, including Microsoft Word, Outlook, PPT, Excel, and any other systems that are required to ensure effective organizational training.