Overview
On Site
USD 18.00 - 21.00 per hour
Full Time
Skills
Tier 1
Remote Support
Computer Hardware
IT Operations
Issue Tracking
Laptop
Printers
Operating Systems
Identity Management
Help Desk
Tier 2
Inventory
Policies and Procedures
Service Delivery
Technical Support
Microsoft Windows
OS X
Computer Networking
IP
Intellectual Property
DNS
Dragon NaturallySpeaking
DHCP
Microsoft Office
Active Directory
Communication
Problem Solving
Conflict Resolution
Management
CompTIA
Taxes
Life Insurance
Partnership
Collaboration
Business Transformation
Law
Job Details
Job Summary:
We are looking for a motivated and customer-oriented Tier 1 Desktop Support Technician to provide first-level technical assistance to internal users. This role is responsible for resolving basic IT issues, supporting desktop and laptop hardware, and ensuring smooth day-to-day technology operations.
Key Responsibilities:
Qualifications:
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rockaway,NJ.
Application Deadline
This position is anticipated to close on Jul 26, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are looking for a motivated and customer-oriented Tier 1 Desktop Support Technician to provide first-level technical assistance to internal users. This role is responsible for resolving basic IT issues, supporting desktop and laptop hardware, and ensuring smooth day-to-day technology operations.
Key Responsibilities:
- Respond to user inquiries and support requests via phone, email, or ticketing system.
- Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices.
- Provide basic support for Windows and macOS operating systems.
- Assist with software installations, updates, and configurations.
- Support user account management tasks such as password resets and access permissions.
- Document issues and resolutions in the help desk system and escalate complex problems to Tier 2/3 support.
- Set up and configure new workstations and equipment for new hires.
- Maintain inventory of IT equipment and assist with asset tracking.
- Follow IT policies and procedures to ensure consistent service delivery.
Qualifications:
- 1+ year of experience in desktop or technical support.
- Familiarity with Windows and macOS environments.
- Basic understanding of networking concepts (IP, DNS, DHCP).
- Experience with Microsoft 365, Active Directory, and common business applications.
- Strong communication and problem-solving skills.
- Ability to work independently and manage multiple tasks.
- CompTIA A+ or similar certification preferred.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rockaway,NJ.
Application Deadline
This position is anticipated to close on Jul 26, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.