Lead Technical Support Consultant Enterprise (German)

    • Adobe Systems
  • Lehi, UT
  • Posted 41 days ago | Updated moments ago

Overview

On Site
Full Time

Skills

Multicast
Adobe Creative Cloud
Technical Support
System administration
Enterprise software
Web conferencing
Product management
English
Operating systems
Time management
Organizational skills
Terminal server
Leadership
German
Creativity
Cloud computing
PDF
Software deployment
SSO
Licensing
Computer networking
Video
Publishing
Illustration
Collaboration
Adobe
Knowledge base
Training
SAP BASIS
Research
Database
Preventive maintenance
Marketing
Adaptability
Microsoft Windows
Communication
HIS
JavaScript
Workday
Payroll
Recruiting
IMPACT
Blogging
Law

Job Details

JOB LEVEL
P30
EMPLOYEE ROLE
Individual Contributor

ROLE:
Providing high-level technical support to industry-leading enterprise accounts, in relation to Creative Cloud, Document Cloud and pdf-technologies

RESPONSIBILITIES:
- Collaborating closely with the system admins of enterprise customers to support them in the areas of deployment, SSO, licensing, networking and product related issues (video, web, print publishing, pdf technologies, imaging, illustration).- Troubleshoot in-depth customer issues around a wide range of technologies and collaborate closely with engineering to work towards resolution.- Assisting Adobe enterprise customers in configuring and deploying enterprise software packages- You work both independently and as part of a team, in a fast-paced environment.- Occasional travel to customer sites or to technical conferences.- You enjoy handling diverse challenges and look forward to learning new technologies.- Authoring and reviewing knowledgebase articles and training materials for both customers and internal reference.- Providing expert services assistance on topics around all the above technical areas for enterprise customers via phone and web conference on a one-to-one as well as a one-to-many basis.- Researching and logging bugs in the bug database and works with QE, Engineering and Product Management to prioritize urgent and top issues for resolution.- Hours of work are mainly 8am - 4pm, and additional on-call availability for weekends on a rotating schedule might be required- Working closely with other Adobe groups, QE, engineering, product management and marketing to understand new or extended product lines or services, technical foundations, and adaptability to customer requirements

REQUIREMENTS
- GERMAN as well as English language skills essential- Bachelors degree or equivalent- Solid understanding of Mac and Windows operating systems- Knowledge of SSO, Adobe Creative Cloud and Adobe Document Cloud- Knowledge of installer/deployment technologies- Strong time management / organizational skills- Excellent communication skills. Proven ability to optimally, concisely and clearly communicate his/her viewpoint on complex or larger-scale business or operational considerations, and key decision points- Strong interpersonal skills. Track record of building strong, lasting relationships with multiple stakeholders, partners and customers- Knowledge of Terminal Server technologies and JavaScript a bonus

Internal Opportunities

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At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

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