IT Service Desk Specialist

Role Title: IT Service Desk Specialist- California

Employment Type: Contract

Duration: 6 months

Preferred Location: Local to San Ramon area- onsite 5 days a week

Role Description:
The Service Desk Technician is responsible for the assistance in the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software. As a Service Desk Technician, you will work closely with the other members of the IT team to solve user issues and escalate tickets as needed.

• Respond to IT Help queries on the phone, via email, in person, or through remote access. Log incidents, and status in ServiceNow.
• Offer technical assistance in the configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Including Laptops and mobile devices.
• Troubleshot technical issues related to user hardware and software.
• Maintain accurate asset inventory system that includes scanning and tagging technology assets. Maintain accurate lists of retired equipment - devices and equipment designated for removal or destruction.
• Investigate and document incident root cause and resolution and maintain accurate and detailed records in the ticket management system (ServiceNow).
• Train and assist computer users on the use of devices and common applications.
• Monitor and manage Computer Backup Jobs.

Requirements:

• Minimum education - high school diploma, (Associate/Bachelors in relevant field of study valued/preferred)
• Two years of experience providing IT support in an enterprise environment, or equivalent.
• Preferred certifications include CompTIA A+, Network+, MCSA
• ServiceNow experience preferred
• Strong experience with PC hardware
• Strong experience with Windows 10
• Detail oriented and organized.
  Someone who has a sense of urgency and efficient.