ServiceNow Architect - Telecom Domain - (TNI & TSM)

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
No Travel Required

Skills

TNI
TSM
IT Management
IT Operations
IT Service Management
IBM Tivoli Storage Manager
Mentorship
Network
Conflict Resolution
Collaboration
Business Support Systems
SaaS
Service Management

Job Details

Job Title: ServiceNow Architect Telecom Domain
Location: 100% Remote (US)
Duration: Long-Term Contract
Experience: 13+ Years

Job Description

We are seeking a highly experienced ServiceNow Architect with strong technical and functional expertise across the Telecom domain. The ideal candidate should have a proven background in designing, implementing, and optimizing large-scale ServiceNow environments with TNI (Telecom Network Inventory) and TSM (Telecom Service Management) modules as mandatory skills.

Key Responsibilities

  • Lead end-to-end design, architecture, and implementation of ServiceNow solutions within the telecom domain.

  • Develop scalable, efficient, and secure ServiceNow applications aligned with business requirements.

  • Work extensively on TNI and TSM modules for telecom service operations and network management.

  • Collaborate with business stakeholders to gather requirements and define technical solutions.

  • Oversee integration of ServiceNow with external systems such as OSS/BSS, CRM, and ERP platforms.

  • Ensure compliance with ServiceNow best practices, governance, and performance standards.

  • Mentor development teams and provide technical leadership for ServiceNow initiatives.

  • Conduct platform upgrades, performance optimization, and architecture reviews.

Required Skills & Qualifications

  • 13+ years of total IT experience, with at least 8+ years in ServiceNow.

  • Strong expertise in ServiceNow architecture, development, and module configuration.

  • Mandatory experience with Telecom Network Inventory (TNI) and Telecom Service Management (TSM).

  • Hands-on experience with ITSM, ITOM, CMDB, and CSM modules.

  • Experience integrating ServiceNow with telecom systems and APIs.

  • Solid understanding of ITIL processes, Agile delivery, and platform governance.

  • Excellent problem-solving, analytical, and client communication skills.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).

  • Experience with ServiceNow IntegrationHub, Flow Designer, and App Engine.

  • Exposure to cloud and SaaS-based architectures.

  • Prior experience working with major telecom operators or vendors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About GLOBAL IT CON LLC