Help Desk - Onsite

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 6 Month(s)
No Travel Required

Skills

Office 365
End User support
Help Desk
365
Active Directory

Job Details

Requirements

  • 3 or more years supporting Windows-based systems and Microsoft 365 in end-user environments.
  • Proficiency in Microsoft Office 365 administration and user-level troubleshooting.
  • Experience in user account provisioning and management through Active Directory.
  • Experience with on-site hardware deployments including laptops, desktops, and peripherals.
  • Experience in supporting remote desktop sessions and resolving access-related issues.
  • Experience with ticketing systems in high-volume support environments.
  • Strong interpersonal and multitasking skills to operate in fast-paced, user-facing roles.

Responsibilities

  • Provide hands-on support for Windows workstations, including issue resolution and configuration.
  • Perform Office 365 admin tasks such as password resets, license assignment, and mailbox setup.
  • Manage onboarding/offboarding tasks, including asset setup and user profile creation.
  • Handle daily user support requests, balancing priorities in a high-demand setting.
  • Maintain and administer user access in Active Directory and group memberships.
  • Track, escalate, and resolve issues through ITSM/ticketing platforms.
  • Support hardware deployments and troubleshoot end-user devices on-site.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.