Vendor Quality Assurance Manager

***We are unable to sponsor as this is a permanent full-time role***

***Hybrid 3 days onsite 2 days remote***

A prestigious company is looking for a Vendor Quality Assurance Manager. This manager will focus on managing all the outsourced vendors for all technical quality assurance. This manager will be managing 25-30 onshore and offshore resources. This includes QA for applications, datacenter, backend technology, Microsoft products, etc.

Responsibilities:

• Develop and implement specific QA tailored solutions for each production deliverable.
• Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities.
• Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations.
• Ensure that management and allocation of QA resources based on project needs is performed.
• Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines.
• Integrate required and suggested testing framework in the IT Technology Services organization.
• Staying up to date with current state-of-the-art testing practices, testing practices and testing tools
• Ensure that QA feedback is being used to improve deliverable lifecycle processes.
• Works with project team members to design, develop, and execute test plans.
• May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures.
• Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery.
• Identifies test execution metrics to project team members.
• Prepares and communicates test results and reports accurate testing status to project team members.
• Provides estimates of text execution to support project-level resource planning efforts.
• May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources.
• Review others (team or cross team) executed test results and help determine issues and priorities.
• Create and maintain quality control artifacts and make available to teams within and outside of IT.
• Adheres to industry and Firmwide IT specific quality engineering standards and processes.
• May be required to step in as a product manager for products that do not have an assigned Product Manager.

Qualifications

• Bachelor s degree in Computer Science, Computer Engineering, Information Technology or equivalent experience.
• 10 years of experience in software development and software quality assurance.
• 3 years of experience working in Agile development process.
• 3 years of experience with performance and load testing.
• 3 years of experience in management of QA organization including management of third parties that are also delivering QA services.
• Proficiency with software QA methodologies, tools, and processes.
• Proficiency in project management.
• Encourages fiscal responsibility and maintains confidentiality.

Technologies/Software

• Microsoft Office applications
• iDevice (Iphone/IPad)
• Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE
• Test Management System: JIRA, ServiceNow, ADO
• Project Management: Eclipse/Microsoft Project
• SQL (Writing simple queries)
• Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk
• SharePoint