Office 365 Administration

Role Description:

Provide technical support for Microsoft Exchange and Outlook-related issues on desktop environments.Troubleshoot and resolve user tickets related to email configuration, connectivity, and performance.Assist users with email setup, migration, and synchronization issues.Diagnose and fix problems related to email delivery, spam filtering, and mailbox management.Collaborate with other IT team members to ensure seamless integration and functionality of Exchange services.Maintain and update documentation related to Exchange and Outlook support procedures.Monitor and manage Exchange server health and performance.Conduct regular system checks and maintenance to prevent potential issues.Stay updated with the latest Exchange and Outlook features, updates, and best practices.Handle Tickets in Remedy and adhere with SLAs

Competencies: Office 365 Administration, Exchange Server Management (IT IS)

Essential Skills:

Proven experience in troubleshooting Microsoft Exchange and Outlook issues.Strong knowledge of desktop environments and email client configurations.Familiarity with Exchange server management and maintenance.Excellent problem-solving skills and attention to detail.Ability to work independently and as part of a team.Strong communication skills to effectively assist users and explain technical concepts.Relevant certifications (e.g., Microsoft Certified: Exchange Server / Microsoft 365 Certified: Administrator) are a plus.Knowledge in Information technology process (ITIL certification)Experience in managing O365 is an add-on

Desirable Skills:

Relevant certifications (e.g., Microsoft Certified: Exchange Server / Microsoft 365 Certified: Administrator) are a plus.Experience in managing O365 is an add-onKnowledge in Information technology process (ITIL certification)