Overview
On Site
$50+
Contract - W2
Contract - Independent
Contract - 6 Month(s)
No Travel Required
Skills
ACD
API
Authentication
Cloud Computing
Customer Experience
Genesys
Interactive Voice Response
Internet
JSON
Management
Messaging
Natural Language
OAuth
Optimization
Public Sector
RESTful
Reporting
Routing
Unified Communications
Web Services
Workflow
Job Details
Job Description:
A public sector communications technology team is seeking a Genesys Cloud CX Developer to support ongoing enhancements and integrations related to contact center technologies. This includes work with IVR/Chatbot interaction flow development, digital messaging, and related reporting enhancements.
This role is ideal for a developer with strong hands-on Genesys Architect experience and a solid understanding of contact center operations.
Responsibilities:
- Develop and maintain interaction flows in Genesys Architect for Voice, Web Chat, SMS, and other channels.
- Build and integrate voice and digital bots using Natural Language Understanding (NLU) and Directed Dialog.
- Implement automated services for IVR and Chatbot functions and configure ACD call routing.
- Work with REST APIs via Genesys Data Actions to retrieve or post data to JSON-based web services.
- Configure authentication methods such as API tokens or OAuth.
- Migrate flows between development and production tenants.
- Troubleshoot and test Genesys flows to ensure optimal performance.
- Integrate third-party modules (e.g., Google Dialogflow) into Genesys workflows.
Mandatory Qualifications:
- 2+ years of experience using Genesys Cloud CX Architect.
- 5+ years of experience working in contact center environments.
- Proficiency in REST API integrations within Genesys.
- Familiarity with chatbot flow design and deployment.
- Ability to independently troubleshoot and resolve flow and configuration issues.
- Prior development experience with interaction channels including IVR, Chat, SMS, Email, and Voice.
- Experience with Genesys Workforce Optimization (WFO) tools.
- Exposure to Avaya Aura Unified Communications environment.
Office equipment such as a computer and internet must be provided by the contractor.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.