Cisco Unified Communications Engineer

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

We are looking for team members to contribute to and deliver our mission: To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

We currently have a need for a Senior CUCM Engineer supporting a Global Voice Network Infrastructure environment. The ideal candidate will have at least 7 years of relevant work experience, Global Financial Services, Healthcare or Pharmaceutical experience is strongly preferred.

Responsibilities:

• Plan, Design, Implement and support CUCM v 11 +.
• Analyze the existing voice and data networks and recommend solutions based on requirements
• Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE.
• Design, implement, and maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, UCCE, CUPS, VG, CUBE, CER, CVP
• Maintain and support Cisco s IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure
• Administer and troubleshoot Unified Call Manager, Unity voicemail, ICM Call Center systems, IVR CVP, and supporting infrastructure, including CTI integration to switching platforms, dialers, call recorders and desk top platforms
• Create, Implement, and Support ICM and CVP call routing scripts and required reports
• Maintain documentation of the UC environment and operational procedures

Skills required:

• Minimum of 7 years related experience in the networked voice and call center environments
• Bachelor s degree in Computer Science, Engineering or related discipline
• Expert Knowledge of Cisco IP telephony and UCC Call Center technologies and solutions
• Experience in the administration and support of Cisco s UC portfolio including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CER, and CVP
• Knowledge of Session Border Controller (SBC) principles for SIP integration with Cisco Call Manager (CM) voice over internet protocol (VoIP) and contact center technologies (Automatic Call Distribution (ACD), Interactive Voice Response (IVR) Outbound Dialer.
• Experience with Cisco Unified Communications Manager (CUCM) call distribution functions and inbound/outbound routing with SIP trunking through Cisco Session Manager Edition (SME)
• Knowledge of call distribution functions and routing interactions of VoIP call flows with IP Trunking and IP Toll Free services
• Understanding of ACME SBC Configuration with routing tables, header manipulation rules, proprietary header
• Strong critical thinking and analytical skills
• Good team player, willing to share knowledge with the team
• Highly effective communicator (written & verbal)
• Certification level of CCNP Voice and/or CCIE Unified Communications desirable

This position is onsite in the NYC, NY 5 days a week, paying a salary up to $130,000 annually.