Network Administrator - Mid Level (3-5 yrs)

Location: Roanoke, TX
Description: Our client is currently seeking a Network Administrator - Mid Level (3-5 yrs)

Job Title: Network Administrator

Location: Westlake, TX

Contract: 12+ Months (Contract to Hire/ Extend)

SHIFT: 3 rd shift starts at 10 pm to 8 am (SUN-FRI)

Summary:

• The Network Administrator Service Support Analyst is the primary point of contact for technology teams and vendors.
• The position works in the Information Technology Operations Command Center and participates in the technical administration of network systems, as well as assisting with monitoring enterprise-wide alerts, performing Incident, Problem and Change management work, this includes providing initial triages during an event and post review after an event.
• The role ensures production systems environment operate reliably and efficiently.
• This is a 24/7/365 mission critical operations, and this role will operate the hours of

Operational Responsibility:

• Provide 2nd level network support on technical escalations from the IT Service Desk.
• Provide immediate support on production issues with focus on immediate restoration.
• Advocate for business client facing teams on issues requiring support and awareness.
• Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement is met.
• Monitor Remedy Incident queues with strategic prioritization of Incidents, track and provide updates to stakeholders as required
• Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate.
• Coordinate Hardware change or maintenance with vendors and ensure completion.
• Assists with supporting and recovering Distributed infrastructure, document and communicate actions in collaboration with teammates.
• Build productive internal/external working relationships with peer level positions to ensure tasks are completed.
• Collaborate with Engineers and Service Desk on items requiring training and knowledge management.
• Maintains and increases technical knowledge by attending training sessions and establishing personal network.
• Complete work assignments based on department priorities and system criticality.
• Identify continuous service delivery opportunities to improve IT service readiness.
• Identify and contribute improvement opportunities that align with services enabling business success.
• Identify continuous service delivery opportunities to improve IT service readiness.

Must have:

• Bachelor's degree in Computer Science, or related discipline with an information technology focus, or equivalent experience.
• 3-5 years of experience in a large 24x7 high availability data center operations environment (1000+ servers)
• Possess specialized knowledge and understanding of network and server operating systems, normally obtained through formal technical training
• Experience working with load balancers, to add/remove servers and/or service ports from load balancers.
• Solid knowledge in network concepts; ability to configure NFS and NIS, use of basic network commands for troubleshooting/DNS validation and basic routing concepts.
• A working knowledge of UNIX and Windows Server-based operating systems with strong background in paging and swapping, inter-process communication, devices and what device drivers do and file system concepts.
• Fundamentals on writing scripts in some administrative languages (Perl, PowerShell).
• Familiarity with Remedy/SmartIT or similar service management tools.
• Strong problem solving and decision-making skills focusing on efficient service restoration.
• Ability to pay close attention to details while performing technically detailed tasks.
• IT management experience with process development and improvement.
• Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management)
• A change agent and forward thinking, ability to influence team with continuous operational process and technology changes.

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