Help Desk Analyst II

  • Itasca, IL
  • Posted 33 days ago | Updated 1 hour ago

Overview

On Site
USD 27.71 - 32.09 per hour
Contract - Independent
Contract - W2

Skills

Active Directory
Help desk
Technical Support
Microsoft Windows
Linux
JIRA
Project management
Issue tracking
People skills
Identity management
IBM Notes
Computer hardware
Configuration Management
Microsoft Office
Problem solving
Computer science
Information Technology
Attention to detail
Customer support
Online training
DNS
DHCP
Microsoft Azure
Confluence
Laptop
Performance management
Citrix
Database
Investor relations
Communication
Multitasking
Management
Training
Finance
Accounting
Marketing
Creativity
Legal
Artificial intelligence
Insurance
.NET

Job Details

Description

We are in search of a Help Desk Analyst II to be part of our team in ITASCA, Illinois. The position plays a critical role in providing technical support to our team members. The ideal candidate will have extensive experience in handling Windows OS 10 Pro\11, Windows AD, DNS, DHCP, Azure, and O365 Admin. This role also requires the ability to work on MacBook\JAMF Pro, Linux OS, and Atlassian\Jira\Confluence.

Responsibilities:

Provide support for Windows OS 10 Pro\11, Windows AD, DNS, DHCP, and Azure related issues

Administer O365 and ensure its smooth functioning

Handle MacBook\JAMF Pro related queries and provide necessary solutions

Offer support for Linux OS and help in resolving any technical issues

Use Atlassian\Jira\Confluence for project management and issue tracking

Address and resolve helpdesk queries with excellent people skills

Be available for on-site support in NW Suburban Chicago office (Itasca) for a minimum of 3 days a week

Gain expertise in Okta Admin for better user management and security

Responsible for imaging laptops in a corporate environment

Be flexible for working in different shifts (8AM-5PM CST or 10AM - 7PM CST)

Utilize skills in Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, Microsoft Windows 10, and Microsoft Office 365.

Requirements

Must have at least 5 years of experience in a Help Desk Analyst role or similar technical support roles. Must possess skills in Computer Hardware, Configuration Management, Deskside Support, and Desktop Hardware. Proficiency in Microsoft Windows 10 and Microsoft Office 365 is necessary. Experience in dealing with technical issues, problem-solving and providing solutions is required. Excellent communication and interpersonal skills to interact with team members and clients effectively. Must have the ability to multitask, prioritize, and manage time efficiently. Familiarity with IT standards and protocols is necessary. Must be able to work independently as well as in a team environment. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Must be willing to participate in ongoing detail-oriented development and training programs. Must have a proactive approach to identifying and solving problems.

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