Overview
On Site
Full Time
Skills
Technical Support
Team Leadership
Project Management
Preventive Maintenance
Performance Management
Web Dynpro
Artificial Intelligence
Smartphones
Storage
High Performance Computing
Microsoft Exchange
Innovation
Operating Systems
IT Management
Management
Customer Satisfaction
Telephony
Communication
Lenovo
Sales
Customer Relationship Management (CRM)
Computer Hardware
Electrical Engineering
Computer Engineering
Laptop
Tablet
Software Support
Testing
Linux
Microsoft Windows
Call Center
Computer Networking
Hardware Support
A+
Microsoft SCCM
SAP BASIS
Job Details
General Information
Req #
WD00081249
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, April 18, 2025
Working time:
Full-time
Additional Locations:
* United States of America - North Carolina - Morrisville
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .
Description and Requirements
Lenovo seeks a talented Level 2 Technical Lead for Premier NA Service and Support. The position requires strong PC technical skills, strong software, and operating system deployment technology skills. The ability to effectively identify and troubleshoot technical issues while urgently resolving customer technical concerns. Sharing best practices with TSS problem determination skills and communication. The Level 2 Technical Lead is responsible for supporting the TSS Floors with managing, tracking, and resolving customer software and hardware-related technical issues with adherence to customer satisfaction and resolution metrics. The candidate will support the telephony queue during peak times with expectations of weekend shifts and additional 2nd shift hours Mon. - Fri. to be determined. This candidate must have strong written and verbal communication skills when working directly with Lenovo customers, sales, customer relations, and Premier TSS. Technical experience should span hardware and software platforms, with a solid background in mobile/notebook/tablet/workstation/desktop computing.
Degree in Electrical/Computer Engineering
3-5 years experience in Hardware support/testing of Desktops, Laptop, Tablets,
3 years of Software support/testing of Linux, Windows OS support/deployment
3 years of Call Center experience
Client networking hardware support experience
A+ certification
Software problem determination skills
SCCM / Deployment technologies experience
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville
Req #
WD00081249
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, April 18, 2025
Working time:
Full-time
Additional Locations:
* United States of America - North Carolina - Morrisville
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .
Description and Requirements
Lenovo seeks a talented Level 2 Technical Lead for Premier NA Service and Support. The position requires strong PC technical skills, strong software, and operating system deployment technology skills. The ability to effectively identify and troubleshoot technical issues while urgently resolving customer technical concerns. Sharing best practices with TSS problem determination skills and communication. The Level 2 Technical Lead is responsible for supporting the TSS Floors with managing, tracking, and resolving customer software and hardware-related technical issues with adherence to customer satisfaction and resolution metrics. The candidate will support the telephony queue during peak times with expectations of weekend shifts and additional 2nd shift hours Mon. - Fri. to be determined. This candidate must have strong written and verbal communication skills when working directly with Lenovo customers, sales, customer relations, and Premier TSS. Technical experience should span hardware and software platforms, with a solid background in mobile/notebook/tablet/workstation/desktop computing.
Degree in Electrical/Computer Engineering
3-5 years experience in Hardware support/testing of Desktops, Laptop, Tablets,
3 years of Software support/testing of Linux, Windows OS support/deployment
3 years of Call Center experience
Client networking hardware support experience
A+ certification
Software problem determination skills
SCCM / Deployment technologies experience
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.