Overview
Remote
On Site
Contract - Independent
Contract - W2
Skills
SAP BASIS
Customer Satisfaction
Help Desk
Management
Collaboration
Leadership
Adaptability
Technical Support
Customer Service
Call Center
Cisco
Citrix
Microsoft
Configuration Management
Computer Hardware
Active Directory
Communication
Typing
Training
Research
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst to join our team in Fort Lauderdale, Florida on a long-term contract basis. This position offers an excellent opportunity to provide technical support and customer service in a dynamic and fast-paced environment. Ideal candidates will demonstrate strong communication skills, technical expertise, and the ability to thrive in a collaborative setting.
Responsibilities:
Respond to incoming technical support requests and resolve issues promptly to ensure customer satisfaction.
Document and track all interactions using help desk software, maintaining accurate and detailed records.
Manage and update user accounts, institutional information, and troubleshoot website-related problems.
Collaborate with team members to administer and maintain program websites and related systems.
Provide guidance and support for web-based training, research processes, and specialized applications.
Build and maintain positive relationships with customers and program participants to accomplish assigned duties.
Remain adaptable to occasional travel requirements for office visits, conferences, or training sessions.
Assist with special projects and contribute to team efforts to improve processes and services.
Exhibit a meticulous approach while working in a high-paced and interactive environment.
Perform other duties as assigned, ensuring all tasks are completed efficiently and accurately.
Requirements
Minimum of 2 years of experience in technical support or customer service within a call center environment.
Proficiency in Cisco and Citrix technologies, as well as Microsoft and Apple devices.
Strong knowledge of configuration management, computer hardware, and deployment processes.
Experience with Active Directory and Mac computers.
Excellent oral and written communication skills, with a typing speed of at least 35 words per minute.
Ability to work independently, take initiative, and troubleshoot routine problems effectively.
Familiarity with web-based training, university-based research, or program-specific processes is a plus.
Capability to meet physical demands such as stationary tasks and occasional equipment handling.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst to join our team in Fort Lauderdale, Florida on a long-term contract basis. This position offers an excellent opportunity to provide technical support and customer service in a dynamic and fast-paced environment. Ideal candidates will demonstrate strong communication skills, technical expertise, and the ability to thrive in a collaborative setting.
Responsibilities:
Respond to incoming technical support requests and resolve issues promptly to ensure customer satisfaction.
Document and track all interactions using help desk software, maintaining accurate and detailed records.
Manage and update user accounts, institutional information, and troubleshoot website-related problems.
Collaborate with team members to administer and maintain program websites and related systems.
Provide guidance and support for web-based training, research processes, and specialized applications.
Build and maintain positive relationships with customers and program participants to accomplish assigned duties.
Remain adaptable to occasional travel requirements for office visits, conferences, or training sessions.
Assist with special projects and contribute to team efforts to improve processes and services.
Exhibit a meticulous approach while working in a high-paced and interactive environment.
Perform other duties as assigned, ensuring all tasks are completed efficiently and accurately.
Requirements
Minimum of 2 years of experience in technical support or customer service within a call center environment.
Proficiency in Cisco and Citrix technologies, as well as Microsoft and Apple devices.
Strong knowledge of configuration management, computer hardware, and deployment processes.
Experience with Active Directory and Mac computers.
Excellent oral and written communication skills, with a typing speed of at least 35 words per minute.
Ability to work independently, take initiative, and troubleshoot routine problems effectively.
Familiarity with web-based training, university-based research, or program-specific processes is a plus.
Capability to meet physical demands such as stationary tasks and occasional equipment handling.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.