ATM Help Desk & ATM Installs

Overview

On Site
Depends on Experience
Full Time

Skills

Monitor incidents
work Cash
Connectivity outages

Job Details

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Hope you're doing great........!

Role: ATM Help Desk & ATM Installs

Location: Frisco, TX

Job Description:
Monitors and troubleshoots Cash related outages and escalating to proper vendors and teams. Initiates and receives calls to and from ATM Vendors, Clients, Data centers, ATM service companies and Bank IT to resolve incidents. Researches and investigates customer inquiries related to ATMs. Documents reported issues, troubleshooting steps, and actions taken. Follow established guidelines to accomplish tasks and solve routine/non-routine problems. Engage internal/external support teams within Card Services and other business units to resolve ATM related issues. ATM issues included are ATM communications, ATM hardware, and ATM Applications.
Responsibilities:

  • Monitor incidents, work Cash & Connectivity outages, and ensure operations remain smooth.

  • Answering inbound from ATM vendors.

  • Provide support for ATMs being installed and ATMs in production.

  • Document vendor/client interactions.

  • Perform basic troubleshoot steps with vendors to resolve issues when encountered and take proper escalation steps with internal support teams.

  • Ensure that the daily scheduled ATM installations are executed and completed with quality and client focus to ensure successful installations that meet or exceed client expectations.

  • Work with internal teams to troubleshoot application communications.

  • Raise quality risks to management and recommend solutions to keep projects on target.

  • Partner within and across teams to enhance collaborative efforts.

  • Establish feedback loops with downstream implementation and help desk teams to recommend additional process/procedural improvements that enhance the quality of ATM Operations.

Qualifications:

  • Strong organizational skills

  • Ability to multi-task and meet deadlines

  • Ability to work efficiently and productively with minimal direction or guidance

  • Capable of exercising extreme discretion and independent judgment

  • Ability to communicate and work with clients and/or their ATM service technician s in a professional manner

  • Ability to communicate, both verbally and written, with a high level of confidence

  • Travel 10% or less of the year

  • MS Office skills especially Word and Excel

  • Hands-on troubleshooting of hardware, networks, and applications. Education and

Experience:

  • Associates/Bachelor s in IT, Computer Science or related field.

  • 1 3yrs of Technical Support or a Help Desk Role.

  • Experience with hardware troubleshooting, such as diagnosing faulty components. (RAM, Hard Drives, Network Cards, etc.)

  • Ticketing system experience. Skills:

  • Windows OS.

  • Implement and troubleshoot networks transporting ATM transactions utilizing various communication protocols, including Dial-up, MPLS, TCP, and TLS.

  • Troubleshoot wireless connectivity.

  • Understanding of Automatic Teller Machine setup and operation

  • Ability to configure and install ATMs.

  • Ability to use MS-Office Suite.

  • Clear communication, problem solving, and time management.

  • Excellent Customer Service

  • Ability to interface with both technical and non-technical individuals about technical issues

Thanks & Regards,

Naveen Ravella

Infinite | Exciting times...infinite possibilities

Email :

Tel:

Web site:

Gold Stevie Award 2016 | NASSCOM Top 10 | 2015 HealthTech Award

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