Salesforce Product Manager

These roles were being owned by the Systems Integrator post Salesforce Implementation. The team has not been happy with the communication from the SI resources and would like to bring these roles in house.

The Product Manager III may provide guidance to other product managers for numerous projects focusing on client corporate goals. This individual will apply best practices and established strategic guidelines to assignments and has primary responsibility for products in a line of business. The Product Manager III also exercises some discretion in determining the best method to accomplish assigned tasks, determining priorities, the best methods to use when directing team efforts, and resolving product design and enhancement challenges.

Duties/Day to Day Overview
Essential Functions

Manage multiple projects related to the Web, systems or applications, tracking key requirements and metrics to ensure that the final product meets objectives

Leads more complex product development or enhancement activities, including a comprehensive analysis of the market, competitive position and customer research

Mentors, guides and influences other product managers in defining the product strategy and roadmap for assigned business, systems or application products

Proposes and recommends goals, metrics and objectives for online products, applications or systems and plans assigned projects to help achieve department goals

Provides input to recommended changes to policies and guidelines

Top Requirements

(Must haves)

Knowledge/Skills/Abilities

Acts as point of contact for the relationship with business and technology partners to gather and understand requirements, and to deliver product roadmap

Works actively with the business and team to resolve issues

Exercises discretion in determining priorities and the best methods to use when directing team efforts and resolving product design or enhancement challenges

Provides research or develops options, and makes recommendations to effectively address design and enhancement issues

Integrates work schedules and collaborates with engineers

Education & Experience/Licenses & Certification

Bachelor of Science degree in a relevant discipline

8+ years related experience or an equivalent combination of education and experience

Experience directly related to technical product management, customer relationship management or products, systems or applications experience

Deep understanding of Salesforce Sales Cloud, Marketing Cloud, Service Cloud, or other Salesforce products

Knowledge and understanding of competitive analysis, functionality requirements definition, business requirements definition, basic marketing principles, return on investment analysis, etc.

Experience with Agile and Scrum methodologies