Technical Quality Assurance Analyst III

When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

As a Technical QA Analyst III, you will play a critical role in ensuring the quality, reliability, and performance of our software products. You'll bring a deep understanding of testing methodologies, automation frameworks, and technical troubleshooting to help deliver exceptional user experiences. Your contributions will directly impact product stability, customer satisfaction, and continuous improvement across our development lifecycle.

What You'll Do

• Lead Test Planning & Execution: Design, develop, and execute comprehensive test plans, test cases, and test scripts for complex systems and integrations.
• Automate with Purpose: Build and maintain robust automated test suites using industry-standard tools and frameworks.
• Collaborate Cross-Functionally: Work closely with developers, product managers, and DevOps to ensure quality is embedded throughout the SDLC.
• Own Defect Management: Identify, document, and track defects with precision; drive resolution through root cause analysis and retesting.
• Champion Quality Standards: Promote best practices in QA, including shift-left testing, CI/CD integration, and performance testing.
• Mentor & Guide: Provide technical guidance to junior QA team members and contribute to the evolution of QA processes and tools.
• Continuously Improve: Analyze test results and metrics to identify areas for improvement in product and process quality.
• Credit Strategy Change Request (SCR) Analysis
• Pricing Strategy Change Request (SCR) Analysis
• Fraud Strategy Change Request (SCR) Analysis
• Price Point Change (SCR) Analysis
• Prepare Nodes, Rules, & Actions (NRA) for Strategy Configurations in vendor system
• Test data setup and management
• Perform validation of pricing and credit strategy implementations.
• Support internal audits and lead corrective action processes as needed.
• Identify and address quality issues and risks proactively to prevent recurrence.

What You Have

• 5+ years of experience in software quality assurance, with a strong focus on technical and automated testing.
• Proficiency in test automation tools such as Selenium, Cypress, Playwright, or similar.
• Solid understanding of programming/scripting languages (e.g., Python, JavaScript, Java).
• Experience with API testing tools (e.g., Postman, REST Assured) and performance testing tools (e.g., JMeter, LoadRunner).
• Familiarity with CI/CD pipelines and version control systems (e.g., Jenkins, Git).
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and collaboration skills.
• Bachelor's degree in Computer Science, Engineering, or a related field; relevant certifications (e.g., ISTQB, CSTE) are a plus.

Feeling your best helps you do your best:

Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.