Account Manager - Remote - MUST Reside in IL, WI, or IN

Overview

Remote
$75,000 - $105,000
Full Time
50% Travel

Skills

Sales
Client Support
account management
Saas
ERP

Job Details

At ennVee, client relationships are our top priority. We re looking for a dedicated and personable Account Manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with QBRs, audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

This is a remote role - applicants MUST reside in Illinois, Wisconsin, or Northern Indiana. Any application received outside of these perimeters will not be viewed or considered.

Who we are:

ennVee is a leading global IT professional services firm that excels at providing business and technology consulting services for enterprise business systems.

What s in it for you?

  • Competitive Salary + Commission
  • Annual Discretionary Bonus
  • Vacation, Sick Leave, and Holiday Pay
  • Employer sponsored Medical, Prescription, Dental, and Vision Insurance
  • Employer paid Basic Life Insurance and Long-term Disability Insurance
  • EAP - Health Advocate Services
  • Supplemental Life and Short-term Disability Insurance
  • 401k Retirement Plan with Match
  • Monthly Communications Allowance
  • Employee referral bonus program

What will you be doing?

  • Serve as the main point of contact in all matters related to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with solution leaders and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
  • Handle inquiries and requests from customers and address their needs
  • Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
  • Meet regularly with other team members to discuss progress and find new ways to improve business
  • Generate progress reports for clients and senior leaders within the organization
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the Practice Lead regularly

Who you are -- We'd love to hear from you if you have:

  • Professional experience in a sales or Client service role
  • Experience with Saas and/or ERP is required
  • Ability to multitask and juggle several responsibilities simultaneously
  • Strong written and verbal communication skills
  • Excellent organizational skills and attention to detail

You'll really catch our eye if you have:

  • Proven track record of meeting or exceeding expectations and receiving positive customer feedback
  • Proficiency with common customer success and customer relationship management software, such as Hubspot and Salesforce
  • Professional certification (ex: from Strategic Account Management Association)
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