Overview
On Site
USD 23.75 - 27.50 per hour
Full Time
Skills
Technical Support
IT service management
Root cause analysis
Identity management
Help desk
Service desk
Change management
Collaboration
High availability
Work ethic
Tier 1
Mobile applications
Customer service
RF scanning
Printers
Operating systems
Active Directory
Scripting language
Customer support
Online training
Research and development
Training
Communication
Computer hardware
Documentation
Inventory
ITIL
Servers
Database
Network
Onboarding
Exceed
SLA
DNS
Microsoft Exchange
VMware
Multitasking
Software development
Finance
Accounting
Marketing
Creativity
Legal
Artificial intelligence
Insurance
.NET
Job Details
Description
If you want to join the team at Robert Half, consider this Help Desk Analyst opportunity. This position is best for someone with a can-do attitude who is looking to be part of a highly motivated team. This Service Desk Analyst job might be for you if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. You will spend your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. As the Help Desk Analyst, it is important that you understand how your role relates to IT projects and IT Service Management initiatives. It is important for the chosen candidate to understand Incident, Problem, Change Management and other processes. How these processes work together to provide superior support and high availability of our business is also important. As an Analyst, you may be asked to cover alternative shifts when needed. You'll be right for this position if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term contract / temporary to hire opportunity. This Help Desk Analyst II opportunity will be located in the Phoenix, Arizona area and will be a long-term contract / temporary to hire position.
What you get to do every single day
- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
- Provide guidance to Tier 1 support and team members
- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
- If you believe you can facilitate user account management by handling onboarding, change and departure processes, you will be good at this job
- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Requirements
- RF scanner experience desired
- Deep understanding of Service Desk Tickets
- Expertise in Network Printers
- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
- Strong communication and interpersonal skills (verbal, written, and listening)
- Ability to multitask and communicate effectively with individuals of all backgrounds
- Background in one or more programming or scripting language
- Candidates who have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred
- It is best if you have ITIL certification
- In this position, the candidate will be tasked with analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction
- Applicants with a combination of superior customer service skills and technical aptitude will be preferred
- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- Capable of working independently with minimal oversight
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
If you want to join the team at Robert Half, consider this Help Desk Analyst opportunity. This position is best for someone with a can-do attitude who is looking to be part of a highly motivated team. This Service Desk Analyst job might be for you if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. You will spend your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. As the Help Desk Analyst, it is important that you understand how your role relates to IT projects and IT Service Management initiatives. It is important for the chosen candidate to understand Incident, Problem, Change Management and other processes. How these processes work together to provide superior support and high availability of our business is also important. As an Analyst, you may be asked to cover alternative shifts when needed. You'll be right for this position if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term contract / temporary to hire opportunity. This Help Desk Analyst II opportunity will be located in the Phoenix, Arizona area and will be a long-term contract / temporary to hire position.
What you get to do every single day
- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
- Provide guidance to Tier 1 support and team members
- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
- If you believe you can facilitate user account management by handling onboarding, change and departure processes, you will be good at this job
- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Requirements
- RF scanner experience desired
- Deep understanding of Service Desk Tickets
- Expertise in Network Printers
- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
- Strong communication and interpersonal skills (verbal, written, and listening)
- Ability to multitask and communicate effectively with individuals of all backgrounds
- Background in one or more programming or scripting language
- Candidates who have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred
- It is best if you have ITIL certification
- In this position, the candidate will be tasked with analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction
- Applicants with a combination of superior customer service skills and technical aptitude will be preferred
- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- Capable of working independently with minimal oversight
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.