Overview
Remote
On Site
$45 - $55 hourly
Contract - W2
Contract - Temp
Skills
Telephony
Optimization
Analytics
Network
VoIP
Analytical Skill
Management
Reporting
Health Care
Communication
Documentation
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
A client with Kforce is seeking a skilled VoIP Engineer with hands on Clearspan experience to support and optimize their telephony infrastructure join their team. This role is ideal for someone who thrives in a fast-paced environment and can quickly diagnose and resolve issues impacting patient communications. This is a remote opportunity.
Duties:
* Call queue triage & optimization - reports are trending up of extended patient hold times, disconnects
* Clearspan OpEasy phone reporting & analytics
* Fax issues
* Handset/Gatekeeper phone problems
Key Responsibilities:
* Call Queue Triage & Optimization: Analyze and improve call queue performance to reduce extended patient hold times and call disconnects
* Clearspan OpEasy Reporting & Analytics: Utilize Clearspan OpEasy tools to generate actionable insights and improve system performance
* Fax Troubleshooting: Identify and resolve issues affecting fax transmissions across the network
* Handset & Gatekeeper Support: Diagnose and fix problems related to handsets and gatekeeper phone systems
REQUIREMENTS:
* Proven experience with Clearspan VoIP systems
* Strong analytical and troubleshooting skills
* Familiarity with call queue management and reporting tools
* Experience resolving fax and handset-related issues
* Ability to work independently in a remote setting
Preferred Qualifications:
* Prior experience in healthcare or patient-facing environments
* Strong communication and documentation skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
A client with Kforce is seeking a skilled VoIP Engineer with hands on Clearspan experience to support and optimize their telephony infrastructure join their team. This role is ideal for someone who thrives in a fast-paced environment and can quickly diagnose and resolve issues impacting patient communications. This is a remote opportunity.
Duties:
* Call queue triage & optimization - reports are trending up of extended patient hold times, disconnects
* Clearspan OpEasy phone reporting & analytics
* Fax issues
* Handset/Gatekeeper phone problems
Key Responsibilities:
* Call Queue Triage & Optimization: Analyze and improve call queue performance to reduce extended patient hold times and call disconnects
* Clearspan OpEasy Reporting & Analytics: Utilize Clearspan OpEasy tools to generate actionable insights and improve system performance
* Fax Troubleshooting: Identify and resolve issues affecting fax transmissions across the network
* Handset & Gatekeeper Support: Diagnose and fix problems related to handsets and gatekeeper phone systems
REQUIREMENTS:
* Proven experience with Clearspan VoIP systems
* Strong analytical and troubleshooting skills
* Familiarity with call queue management and reporting tools
* Experience resolving fax and handset-related issues
* Ability to work independently in a remote setting
Preferred Qualifications:
* Prior experience in healthcare or patient-facing environments
* Strong communication and documentation skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.